O Canada! > Canadian > Telus > [BC] Today - usage cut in half - 28 Days Later a $5 increase

reply to Foggy

Re: [BC] Today - usage cut in half - 28 Days Later a $5 increase

reply to DanteX
It does seem odd. I no longer recommend Telus to friends; while I have no technical issues with the service, the pricing and advertised usage are no better than that other company. They both need to improve.

reply to Foggy
Ohhhh lookie here Profits are up 23 percent yet they feel the need to jack up the rates and cut services

»www.news1130.com/2013/02/15/tele···-profit/

reply to Foggy
looks like 6meg plan went up 8 dollars ffs

reply to Exand
Its funny in this day and age they are still ramming Home phone packages down our throats when most of us have no interest for a phone other then our cell.

reply to Foggy
Has anyone else been shopping around for offers?

Shaw for TV / Internet only, their special offers are disappointing. I was given the impression without getting their home phone service as well I won't be getting any significant deals.

I will say however, that the customer service reps when compared to the Rogers / early Shaw transition days is significantly improved. I've always had good dealings with Telus reps (one reason why I've stuck with them for so long) and Shaw seems to have caught up to them.

TekSavvy no deals, and their customer rep department has been disappointing. Lacking knowledge and it generally doesn't seem like they're trying very hard out here in the West. Reps in general seem rather disinterested in gaining a new customer.

It's nice to see so many smaller ISP's trying to gain customers. Mostly resellers, but they do have some nice plans.
»openmedia.ca/switch

reply to Kruisey
Telus has at last given me the amount of internet use for the month.
I thought it would be high but its only 5G.
Thought I used the internet alot .
How many hours must one be on the net to have overages above 250 or 500G ?

reply to ruiner
I was being quite logical.
If there is no competition then Shaw and Telus can match charge what they like.

reply to Kruisey

Re: [BC] Today - usage cut in half - 28 Days Later a $5 increase

reply to ruiner
There is no competition now so they can.

reply to Kruisey
More like too many apathetic customers here. It is the same situation in the States, a bunch of monopolies and duopolies and yet they still hire competent staff to setup their encoding hardware.

Even if it were true, that wouldn't excuse them for charging more money for an inferior product. And then making it worse and charging even more.

reply to ruiner
They probably have alot more competition in USA that makes a big difference in the markets for customers.
Solution Get a green card and move over the border

reply to Kruisey

reply to Kruisey
@kruisey, I used to work in the telus group so I was somewhat partial to telus. I have been their customer for a long time, first phone, then internet and now also tv. When Telus came out with optik, I gave shaw a chance to take all of my business and they clearly didn't want it, so I dumped them and moved everything to telus. When I first signed up for optik, I got an up-front discount, as well as some "loyalty" discounts. The up-front discounts went away a long time ago and Telus is clawing away the loyalty discounts, at the same time as they are increasing prices and reducing services. When I brought this up to Telus, they told me to pound sand. If I don't like it, don't let the door hit me on the way out. Telus clearly has changed over the past year. They aren't loyal to you, why should you be loyal to them? They are now no different than bell, rogers or shaw in this regard. Why should they be, there isn't enough competition. I once was opposed to foreign companies being let in. No more. I no longer give a sh*t what happens to telus.

reply to bimmerdriver
I am an elderly person who is a retiree with Telus .I also find that the pricing now with my pensions,retired in 2001 and my Company discount are getting beyond my pocket.
Will have to cut back in some of my services.
I have written to Mr Entwistle with my concerns on behalf of students and seniors and most folks that are on budgets.
Mentioned by cutting down on internet usage amounts will not get more custom to Optik TV because folks cannot afford the prices.
I can understand all those on low incomes using Netflix via internet.
There again on the good side Telus has always given me good service (If I can reach them).Have no argument with my picture quality.
Am and always will be a loyal customer of Telus.
Just feel badly about the way things have turned out regarding pricing

reply to Kruisey
@kruisey, if this truly was about fairness, Telus should be offering low usage customers a break, which they are not. For example, my parents have optic phone, tv and internet. They send a few text emails every week and don't surf the internet at all. They probably use less than 1% of 1% of the usage cap. Their internet should be free. Last time I checked, it wasn't free. The ISPs did not pay for their infrastructure, WE DID! They are acting in a typical manner for companies that are not in a competitive marketplace. I used to have some sympathy for encumbents against well-capitalized foreign companies. That is no longer the case. We are getting screwed by Telus, Bell, Rogers, and Shaw. It's time to open the floodgates and let in some competition.