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zod5000

join:2003-10-21
Victoria, BC
Reviews:
·Shaw
reply to Exand

Re: [BC] Today - usage cut in half - 28 Days Later a $5 increase

said by Exand:

said by Ayzee:

Did you use MS Paint to make that? Not bad at all.

Nah, just quickly altered an image that popped up on google image for "milking" in photoshop lol.

said by zod5000:

Either the TV industry adapts, or everything moves online, making the Internet bill the sole source of revenue for providers.

Yes and unfortunately Telus is still clinging to their TV subscription system which is why we're faced with yet another increase in Internet rates + increased TV rates + bandwidth halving. I can live with increased rates however much I dislike it, but bandwidth halving just means internet usage gets halved too so nobody wins in the long run because now I'm simply going to be dropping Optik TV when my contract is up.

true, but if Shaw is any kind of indication the trend is now to charge premiums for packages with large amounts of bandwidth.

I do wonder how much of a monthly cable bill goes to carriage/fees infrastructure and how much is profit. If it's only $20 per sub or something like that, I'm sure the providers have no problem selling more expensive packages.

It's moderately clever because bulk bandwidth isn't too expensive. If their profit margin on cable is an average of $20 sub, and they charge different tiers of bandwidth usage (which you would need if you streamed all your video in HD) they'd make up that $20 on the internet.

This has me thinking too hard... lol. but shows the TV companies have plans to deal with the transition from cable to internet.

If I was going to go Internet only and was worried about caps I might try out TekSavvy's DSL offering as they seem to have an unlimited package in the west (although top speed is only 25mbps, I would image they would get access to 50mbps eventually).


Exand

join:2001-10-28
Canada
said by pb2k:

We may still be getting milked, but at least a good chunck is being re-invested in capx

Isn't most of that expenditure in LTE / cell service though? I don't have cell service with Telus so depending on where that expenditure is going, it won't benefit me as an internet / tv customer.

said by zod5000:

true, but if Shaw is any kind of indication the trend is now to charge premiums for packages with large amounts of bandwidth.

...snip...

If I was going to go Internet only and was worried about caps I might try out TekSavvy's DSL offering as they seem to have an unlimited package in the west (although top speed is only 25mbps, I would image they would get access to 50mbps eventually).

I could have swallowed an Optik25 with the same bandwidth + slightly increased rate and a "premium package" Optik50 with higher cap + higher rate, but what they're doing now feels like a bump-prices-up-before-a-sale-to-make-sale-prices-seem-lower tactic that some retail stores use.

I had a chat with a TekSavvy sales rep (not a fan of the company from past experience but I wanted to explore my options) and their unlimited DSL has unlimited usage only between 2am -> 8am. Their unlimited cable service is different though. But cable to my building takes my latency from ~5ms on Telus to ~25ms on Shaw so that's not an option for me as I game online frequently.

Arthur Dent

join:2011-01-27
Calgary, AB

said by Exand See Profile
I had a chat with a TekSavvy sales rep (not a fan of the company from past experience but I wanted to explore my options) and their unlimited DSL has unlimited usage only between 2am -> 8am. Their unlimited cable service is different though. But cable to my building takes my latency from ~5ms on Telus to ~25ms on Shaw so that's not an option for me as I game online frequently.
[/BQUOTE :

That is not correct. Teksavvy's unlimited package is unlimited at all times. It is their lower tier, limited DSL package that has unlimited usage during the 2-8AM period (actually a bonus).
Unless it is different in your location, but I don't beleive so. I think you just misunderstood the sales rep or he was confused.



StarBuck_

@66.119.191.x
reply to Exand
That's odd as I asked the exact same question about unlimited DSl and was told unlimited was 24hr unlimited and the regular limited account was unlimited between those hours. I asked again to be sure and was told the same thing..... ?

Matters not to me , as while my wife is forcing me to keep Optik tv, ( For now, until I show her to power of Netflix US and/or Sickbeard) I will switch to cable for unlimited internet.

I had to laugh when Telus told me that they've had an increase in sales and good feedback since they announced the changes .. that and if I was unhappy I could always move to new provider.
I did question how they could judge it in a positive light considering they are still advertising 500GB on various webpages...
Telus simply don't want to keep customers.


Exand

join:2001-10-28
Canada
reply to Arthur Dent
said by Arthur Dent:

Unless it is different in your location, but I don't beleive so. I think you just misunderstood the sales rep or he was confused.

said by StarBuck_ :

That's odd as I asked the exact same question about unlimited DSl and was told unlimited was 24hr unlimited and the regular limited account was unlimited between those hours. I asked again to be sure and was told the same thing..... ?

I looked up their plans online before calling, so unless both the site and the rep are wrong that seems to be the case (for my area). Although everything considered it could very well be they were both wrong. I'll ask again on the teksavvy direct section on DSLR to make sure.




said by StarBuck_ :

I had to laugh when Telus told me that they've had an increase in sales and good feedback since they announced the changes .. that and if I was unhappy I could always move to new provider.
I did question how they could judge it in a positive light considering they are still advertising 500GB on various webpages...
Telus simply don't want to keep customers.

Price increase + drop in caps = good feedback?
That's like -1 + -1 = 2... o_O

As I get closer to having to make a decision next month, I'll give Telus a try again to see if they can give me a decent sweetener to retain me as a customer.

DanteX

join:2010-09-09
kudos:1
reply to StarBuck_
Should have had the Telus rep explain to you how dropping the cap by half would mean an increase in sales and positive feedback.

If i was your average Internet user who only used facebook and looked for pics of puppies and kitties I would still have enough brain power to question how Halving your cap means more sales and positive feedback.

StarBuck

join:2011-01-16
Port Coquitlam, BC
Oh I asked lots of questions, ( like how can Teksavvy be profitable with unlimited even when renting from Telus ??? ) The response is the same boiler plate script ... 10% ruining for the rest etc... it's like talking to brick wall.
They are told to say this and that , they have no reason to question the all knowing voice from the top.
As bimmerdriver said , we can all bitch a moan on here, it will take everyone calling them and complaining ( like I have done repeatedly ) to have any hope of them listening. Of course informing me that could go to another provider pretty much explains their position.

DanteX

join:2010-09-09
kudos:1
Which begs the question why is a Telus agent actually telling you to ditch Telus and go with someone else. I thought they were supposed to read from a script and keep the customers from leaving?

Also I want to know what the so called 90 percenters are actually using their internet for since those 90 percenters i am betting probally use way less then 100gigs per month.

The 10 percenters cant be the only people living in the real 21st century can we? You know the century where Bits and Btyes are in short supply apparently.

StarBuck

join:2011-01-16
Port Coquitlam, BC
They are completely unaware that they actually have competition in the form of Teksavvy, the agent I spoke with had never even heard of Teksavvy . They believe that their only competition is Shaw they have pretty much matched rates with.
I believe bimmerdriver received a similar response from Telus.
It's easy to behave like an arrogant jackass when you believe your only competition is behaving like an arrogant jackass


Exand

join:2001-10-28
Canada
reply to Foggy
In all fairness to customer reps, I'm not sure what they can say without making their company look bad / get reprimanded / lose their jobs in this kind of situation for customers. I'd be envious of someone who works in a corporate environment that has not been pressured to fudge or skirt around an issue that they themselves would be mad about if it happened to them.

I've had a rep tell me to just leave before but not in the "gtfo" type of way. More of an apologetic "I can't help you with your needs and it might be better to look elsewhere" way. Of course I've been faced with the "gtfo" attitude before too *coughteksavvycough*.

Blargh, such a waste of time just because Telus wants to have it's cake and eat it to :|

DanteX

join:2010-09-09
kudos:1
reply to Foggy
Will be fun to find out if Telus will start using overages even though they state they have no plans to do so. Going to have to make them eat their words somehow.

ruiner

join:2012-03-10
Canada
reply to Exand
said by Exand:

I looked up their plans online before calling, so unless both the site and the rep are wrong that seems to be the case (for my area). Although everything considered it could very well be they were both wrong. I'll ask again on the teksavvy direct section on DSLR to make sure.

That's for the plan with the 75 GB cap. Unlimited is unlimited.


Upupupup

@74.198.150.x
reply to DanteX
It's an $8 increase across the biard except on Internet 50 went up by $5
»www.telus.com/content/internet/
New page new caps.
Optik 15 was $42 now $50
Optik 25 was $52 now $60
Optik 50 had a $5 increase to $80 by itself now (on bundle page)
Internet 6 was $37 now $45

I've never know any ISP to put the price up this much in one shot let alone over past 10 months.

Data cap info page now disappeared...

tired

join:2010-12-12
My pre-promo rate for unbundled 25 was $62. It looks like it's now $65. So that's a $3 increase for me.

DanteX

join:2010-09-09
kudos:1
reply to Upupupup
What in a couple months time they will be jacking the rates by another 3-6 bucks.

tired

join:2010-12-12
Reviews:
·TekSavvy Cable
To be honest, I would be very surprised to find that any future Telus price increases will affect me. I'm just really sick of this shit. Halving caps and then raising prices? I left Shaw (twice!) because of crap like this. My promo is over next month and I have been unimpressed with my experience. The really sad thing is that the actual service itself has been absolutely flawless -- great install experience, I've been getting advertised speeds, and have had zero downtime.

Why can't these guys realise that their customers just want to sign up for their services and then forget about it? We don't want to have to review our bills with a magnifying glass every month to find out what may be changing.. most of us don't even want to look at our bills every month. But no, they need to screw with things to try to squeeze out a few more dollars from each customer ignoring the fact that when they do this they are losing people who know that there are alternatives out there.

Ah well, TPIA here I come. Does anyone know if there's a way to switch from Telus DSL to Teksavvy while guaranteeing no downtime? I was hoping I would be able to hold on until they expanded their cable offering here.

DanteX

join:2010-09-09
kudos:1
reply to Foggy
As well Telus Optik 50 is what 80 bucks now? for 85 bucks I can get Shaw 100 with a 500 cap

But why should I care I do not see a usage meter on my ebill and no sign of overages ......."YET"

I will just continue to mozy along and doing my usual 800GB a month

zod5000

join:2003-10-21
Victoria, BC
Reviews:
·Shaw
reply to tired
said by tired:

To be honest, I would be very surprised to find that any future Telus price increases will affect me. I'm just really sick of this shit. Halving caps and then raising prices? I left Shaw (twice!) because of crap like this. My promo is over next month and I have been unimpressed with my experience. The really sad thing is that the actual service itself has been absolutely flawless -- great install experience, I've been getting advertised speeds, and have had zero downtime.

Why can't these guys realise that their customers just want to sign up for their services and then forget about it? We don't want to have to review our bills with a magnifying glass every month to find out what may be changing.. most of us don't even want to look at our bills every month. But no, they need to screw with things to try to squeeze out a few more dollars from each customer ignoring the fact that when they do this they are losing people who know that there are alternatives out there.

Ah well, TPIA here I come. Does anyone know if there's a way to switch from Telus DSL to Teksavvy while guaranteeing no downtime? I was hoping I would be able to hold on until they expanded their cable offering here.

I did it once, it was about a half days downtime. On the other hand when I switched back to Telus I was without a connection for days (apparently the rep took my order, but they can't actually put an order in while you are on teksavvy, so my order got lost, when teksavvy disconnect Telus had no record of me requesting their service. it got ugly).

I would expect a worse case scenario. You're changing providers on the same line (phone line) so you need one to disconnect and the other to connect. I would prepare for downtime in cause that goes south (its not like switching between cable and dsl, where you can have both running, so you can theoretically cancel the other one after a successful install).

The price increases don't surprise me. I think its because Shaw gave up. Last year shaw was trying to offer intro deals, low cost pvr's etc to compete with Telus. It negatively impacted their bottom line so they stopped. Now that Shaw has stopped trying, so has Telus. Telus has no need to keep prices low if Shaw isn't (and vice versa). Duopolies suck


South_of_22

join:2009-03-23
reply to Foggy
Well, Telus updated their product pages today.

Reflects the new higher prices and 1/2 data caps.


slidebite

join:2012-12-07
Lethbridge, AB
Still shows as 500GB data for Internet 25 for me here
»www.telus.com/content/internet/h ··· h-speed/

DanteX

join:2010-09-09
kudos:1


pfak
Premium
join:2002-12-29
Vancouver, BC
reply to South_of_22
It's okay! They are just competing. Now their prices are identical to Shaw's.
--
The more I C, the less I see.

DanteX

join:2010-09-09
kudos:1
When one raises prices to match the prices of their so called competitor that is not competition that is collusion and in no way benefits the consumer.

But hey who am I to talk I am just a 10 percenter right?


Exand

join:2001-10-28
Canada
reply to Foggy
said by ruiner:

That's for the plan with the 75 GB cap. Unlimited is unlimited.

I called in again and got that clarified. GG clueless customer reps and broken website :|

said by Upupupup :

It's an $8 increase across the biard except on Internet 50 went up by $5

Wasn't Optik High Speed Turbo $47 with the $5 bundle discount? And the $60 price on the site is with the $5 bundle discount as well so it's a $13 increase isn't it...?

bluenote73

join:2009-02-17
V4N6A5
Reviews:
·TELUS
·FreePhoneLine
That's exactly right comparing apples to apples. A $13 increase on internet alone, plus whatever the increase is on the TV. Looks to be $16 total (Im on essentials) , PLUS the previous price increase in less than a year of $3 on the essentials. For an overall total of $19.

This is absolutely unbelieveable.

And I'm on contract too.

zod5000

join:2003-10-21
Victoria, BC
Reviews:
·Shaw
reply to DanteX
said by DanteX:

When one raises prices to match the prices of their so called competitor that is not competition that is collusion and in no way benefits the consumer.

But hey who am I to talk I am just a 10 percenter right?

Collusion is when both parties meet together and preplan the same prices as a strategy.

So it isn't collusion. It's the effect of an oligopoly/duopoly (not a monopoly, but not many players either). If one side lowers prices, the others will do so rather quickly to remain competitive. If one side raises prices, the other will at a slower pace (kind of a wait and see approach).

I agree that limited competition doesn't benefit the consumer, but I felt the need to correct the assumption that it was collusion when it isn't


ExTel

@sunwave.com.br
reply to Exand
Prices before and data caps before.





Exand

join:2001-10-28
Canada
said by zod5000:

Collusion is when both parties meet together and preplan the same prices as a strategy.

Well, it could be collusion as we don't know whether or not if they've been meeting behind locked doors to map out this strategy

said by ExTel :

Prices before and data caps before.

Thanks for the screenies.

I forgot about the non-Optik plans. So if you were on Optik 25 (Optik High Speed Turbo) it is a $13 increase just for internet. Throw in the $3 bump back in June and it's $16 in 7 months... Wow :x



DanteX

join:2010-09-09
kudos:1
reply to Foggy
I am not very good at communicating but could someone raise a stink about this to Openmedia ?

bimmerdriver

join:2010-12-10
Coquitlam, BC
It doesn't matter if you are a good communicator or not. The more feedback they hear, the better.