JosephB
join:2012-10-19
Manhasset, NY
1 edit | [OOL] Upgraded to Boost Plus, only getting 25Mbps Down - Why ? I just "upgraded" from the Optimum - 15/2 service to "Boost Plus - 50 Mbps/8 Mbps:
But, for "Boost Plus", only getting 23 - 25 Mbps for Downloads, but Uploads are in range at 7.6 to 8 Mbps.
(NOTE: This was tested with "speedtest.net").
1. What speed do others on Long Island (NY) get ?
2. What could be the problem for "slow" Downloads ?
.... Anyone experience this and had problem solved ?
... If yes, What was the cause of slowness/what was fixed by cablevision to solve it ?
P.S. Does *not* matter the time of day, still not faster than 25Mbps, so far.
.... Also, tested *without* the router and connecting pc directly to the Arris Modem and still get 23 - 25 Mbps Down. |
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| Re: [OOL] Upgraded to Boost Plus, only getting 25Mbps Down - Why Did you reboot the modem when you disconnected the router and plugged right into the modem? Have you tweaked any settings on your network card? There is no reason why you shouldn't get the full speed. Try troubleshooting with support if you don't get anywhere on your own. |
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JosephB
join:2012-10-19
Manhasset, NY | 1. Yes, I rebooted the modem (its an Arris DOCSIS 3 Modem).
2. No, I have *not* tweaked any settings on the network card (Intel Pro 100) - Was I suppose to tweak them ?
3. Spoke to support and they will send out a Tech, but what things could be wrong for him to fix ?
P.S. BTW - When I had the 15/2 service, speedtest.net showed I was getting the proper range for that service. |
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TheWiseGuyDog And ButterflyPremium,MVM
join:2002-07-04
East Stroudsburg, PA
kudos:2 Reviews:
 ·Optimum Online
| Why not try several large downloads at the same time and see what speed you get, just to make sure it is not a speed test anomaly.
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Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore. |
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JosephB
join:2012-10-19
Manhasset, NY | TheWiseGuy,
Do you mean while downloads are in progress, open another browser tab to run speedtest.net ? |
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| reply to JosephB
I'm guessing you don't have a D3 modem? Prolly some old motorola that you've had for years??
I was gonna say router but since you mentioned direct connection it's definitely because you have a old modem. |
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JosephB
join:2012-10-19
Manhasset, NY | ShoTTa35,
I actually have a "New" - Arris Modem, is a D3 (aka "DOCSIS 3") installed around Oct. 2012, when I first added optimum broadband access with the 15/2 service. Which worked nicely.
.... Now, I just upgraded 2 days ago to Boost Plus. |
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JosephB
join:2012-10-19
Manhasset, NY
2 edits | reply to JosephB
I just found the problem !!!
... If I "Disable" my AntiVirus Pgm's - "Web Guard" (aka Browser Guard) and then run "Speedtest.net", .. I now get 45 - 48 Mbps !!!
... Anybody else here using "Avira" - AntiVirus Pgm - with WebGuard Enabled ?
.... Does the Web/Browser protection module of your AntiVirus Pgm also reduce the speed of your connection, when using Speedtest.net ???
*** UPDATED 2/2/13, on Avira's web site, as follows:
>>>> " How does Web Protection impact my Internet download speed?
The Avira Web Protection works like an HTTP proxy and needs a cache to verify received data sequences.
After scanning, the cached data is forwarded with maximum speed to the Internet browser.
The Avira Web Protection works very fast, the search process delays the download very small.
In purpose of caching data the Web Protection works up to 50% progress with about half speed. Thereafter, he proceeds at full speed.
Therefore, the estimated download time remains in most cases the same.
However, the short-delay delivery at the beginning arises a subjective impression that the speed is slower.
Out of the same mentioned reasons, speed measurements of test programs or websites provide inaccurate results.
Affected products
Avira Professional Security, Version 2013 [Windows]
Avira Antivirus Premium 2013 [Windows]
Avira Internet Security 2013 [Windows]
..... " |
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| reply to JosephB
I live on Long Island and recently upgraded to boost plus as well, but I'm only getting download speeds of 20 Mbps, virtually no different than before. I'm not using Avira though. My modem is a Cisco DOCSIS 3 modem with model# DPQ3212. |
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JosephB
join:2012-10-19
Manhasset, NY | anonn,
Have you tried 'Disabling the "Real-time protection" (or at least its "Web/Browser Guard") of your AntiVirus pgm, before running "Speedtest.net" ? . ... Which AV pgm do you use ? |
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| said by JosephB:anonn,
Have you tried 'Disabling the "Real-time protection" (or at least its "Web/Browser Guard") of your AntiVirus pgm, before running "Speedtest.net" ? . ... Which AV pgm do you use ?
I use Microsoft security essentials. Tried turning it off, but it didn't seem to make much of a difference. |
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| reply to JosephB
I've got Boost Plus and I'm in Bayonne NJ and have noticed a significant drop off in speeds. The first week after installation, everything was great, getting speeds of 45 to 50 consistently. Now I'm lucky if I get 30. I've tried calling Optimum tech support but the idiots they have working there are useless. |
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 MxxCon
join:1999-11-19
Brooklyn, NY | reply to TheWiseGuy
said by TheWiseGuy:Why not try several large downloads at the same time and see what speed you get, just to make sure it is not a speed test anomaly.
btw, in case you are not aware, speedtest.net under the hood actually downloads 6 files at the same time(and if i remember correctly, from different servers).
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Rojo
join:2009-04-14
New York, NY
kudos:1 | Does it download 6 actual files to your computer? Do any of the speed tests do this? |
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MxxCon
join:1999-11-19
Brooklyn, NY | said by Rojo:Does it download 6 actual files to your computer? Do any of the speed tests do this?
speedtest.net applet does that.
I was wrong about "6", it looks like it's 4 at a time.
You can see latency.txt applet measures latency..duh 
random*.jpg applet measures download speed. You can see 1st it tried smaller fake images and then larger ones. And upload.php measures upload speed with 2 requests at a time.
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Rojo
join:2009-04-14
New York, NY
kudos:1 | 
just now |
I'd hate to think there's GBs of useless junk accumulating somewhere from all these tests, having done hundreds of 'em. |
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MxxCon
join:1999-11-19
Brooklyn, NY | said by Rojo:So the website test itself does not load files to your HD? Sure it does.
said by Rojo:I'd hate to think there's GBs of useless junk accumulating somewhere from all these tests, having done hundreds of 'em. It goes into your usual browser cache dir, which automatically gets cleaned by your browser as needed.
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JosephB
join:2012-10-19
Manhasset, NY | reply to JosephB
I am now finding that during most hours of the day and prime night hours, I am now getting 35-36 Mbps, (but after 11PM at night I could get 45-48 Mbps).
... Does anyone know what is cablevision's - Minimum "commit to" speed for the Boost Plus - 50/8 Mbps service ? |
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| There is no contract requirements. If you are unhappy they will certainly investigate an issue. |
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| reply to JosephB
My service is intermittent. Late at night and off peak, it's fast. During business hours, however, forget about it. My Xbox Live service can't connect because I get no upload. |
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