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sandman9r
Premium
join:2003-11-09
Bronx, NY
reply to JosephB

Re: [OOL] Upgraded to Boost Plus, only getting 25Mbps Down - Why

Found out that my router was hampering my speeds. Hooked up PC directly to cable modem and the speeds are incredible. Near 60mpbs down and 8mpbs up.


Rojo

join:2009-04-14
New York, NY
kudos:1

said by sandman9r:

Found out that my router was hampering my speeds.

Same old story


MxxCon

join:1999-11-19
Brooklyn, NY
reply to JosephB

said by JosephB:

... Does anyone know what is cablevision's - Minimum "commit to" speed for the Boost Plus - 50/8 Mbps service ?

Optimum Online(even biz) is a "best effort" service. You get what you get. You can complain to them and if they'll feel like it, they might look into fixing your problems.
If you want guaranteed speeds, you'll have to sign up for their Lightpath service..if it's available in your area.
--
[Sig removed by Administrator: signature can not exceed 20GB]


tmpchaos
Requiescat in pace
Co-Lead Mod
join:2000-04-28
Hoboken, NJ
reply to JosephB

(topic move) No change Boost- Boost Plus?

Moderator Action
The post that was here (and all 3 followups to it), has been moved to a new topic .. »No change Boost- Boost Plus?


yonkers10701

join:2001-09-06
Yonkers, NY
Reviews:
·Optimum Online
reply to MxxCon

Re: [OOL] Upgraded to Boost Plus, only getting 25Mbps Down - Why

i have boost plus , had same problem, uploads 7 and 8 ,DL at 23 and under, many times 15, Cablevision told me they only had to deliver like 25 DL per their specs, i forget the number it was not acceptable. They run these commercials on how their speeds are higher than advertised, meanwhile , many times they are 50 to 70% less .
I would consider anything under 80% a trouble, if it was never at the 50 range , i would consider that i trouble.
I am retired telco, I know line quality and standards, as i worked troubleshooting inside and outside . If they wouldn't fix it i would push the issue with every elected official and the PSC i think for cable, it was PSC fpr Land line telco. FCC for cells , but am not sure if local is FCC. At worse i would make good test reports , print them up . document all the calls and every x months file a small claims case , bring in their add about the higher then documented speeds, nad request , a refund on x months for the cable service. It would be fun. if you had the time, i would do it. but i may switch to FIOS this mount as my one year discount expires, the only thing keeping me wanting cable is the wifi in the metrony area.
The only way people will get good service is by not accepting the answers they give you and fight it with the officials.
The PSC was real powerful , before verizon bought them out, like the carriers bought out the FCC. This generation doesnt understand that it ised to be the elected officials made sure you were not getting ripped off, now ?????



noticewhat

@optonline.net
reply to JosephB

For the people that complain about only getting 30 or 35, other than going to a speed test website what do you actually notice?

I get 52 without my router and 23 with my router. I do not notice any kind of difference in using the internet even with the router connected at 23m instead of 52 and all kinds of other devices connected. (ie sling box, a Roku player, a couple ipads and a security DVR all being used at the same time ).



MxxCon

join:1999-11-19
Brooklyn, NY

1 recommendation

It's irrelevant if people don't notice it in day to day use.
If they run a speed test or download a large file and they see service they paid for is not delivering, they have every right to complain..or switch services.
But you have no right to chastise people for asking to get what they paid for.
--
[Sig removed by Administrator: signature can not exceed 20GB]


tmc8080

join:2004-04-24
Brooklyn, NY
Reviews:
·ooma
·Optimum Online
·Verizon FiOS
reply to JosephB

you'd be surprised how many people have bad antivirus/web protection or outdated routers that are 10/100 which can't handle 60 megabits... and many people aren't as tech savvy which makes them blame the svc instead of their equipment. my boost svc has been within 10% of the fluff of 59 mbits down and 8 up just about all the time. On rare occasions it slows down to about 50 and 6ish (or lower for about 10 minutes)... can't explain why...

on many tablets you will only get 11 - 30 megabits over 802.11n so don't expect the full speed there. a desktop/laptop is the only rateable test you can do. as for antivirus, I think ESET would be a better choice... if it does anything bad, it would shut down internet svc, not bottleneck it... then you have to go in & fix. also, checking your protocol list in internet connections is a good idea too to make sure that no bad client stuff got in there that shouldn't be.. the web is a nasty place in the last 5 years and your antivirus/anti malware might not keep up..



noticewhat

@optonline.net
reply to MxxCon

said by MxxCon:

It's irrelevant if people don't notice it in day to day use.
If they run a speed test or download a large file and they see service they paid for is not delivering, they have every right to complain..or switch services.
But you have no right to chastise people for asking to get what they paid for.

So what you are saying is they don't see any issues. They are running speed tests and not getting a guaranteed number they are told they should get... although I never was told I would get 50. I was told "up to 50".

I was just asking what were the symptoms they witness in order to check their speeds. Your reply tells me you know they are not actually witnessing an issue.