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alex3324

join:2000-08-03
West Des Moines, IA

1 edit

[IA] Des Moines intermittent HSI

I live in West Des Moines and for several nights this week, my connection has dropped completely - no access to the Internet. I can get to my modem's config page, but not to the Internet. It just happened briefly this evening from about 10:30 to 11:00. Is anyone else experiencing this? I subscribe to the ultra 50/5 service.

hdtv00

join:2003-06-13
Silvis, IL
in quadcities mines been out since just after midnight


danawhitaker
Space...The Final Frontier
Premium
join:2002-03-02
Urbandale, IA
reply to alex3324
said by alex3324:

I live in West Des Moines and fr several nights this week, my connection has dropped completely - no access to the Internet. I can get to my modem's config page, bout not to the Internet. It just happened briefly this evening from about 10:30 to 11:00. Is anyone else experience in this? Btw, I subscribe to the ultra 50/5 service.

I had a brief hiccup between 10:00 and 10:30 in Urbandale, which is par for the course but no sustained outage.
--
You're watching Sports Night on CSC so stick around...


alex3324

join:2000-08-03
West Des Moines, IA
Thanks - mine did this several times last week. No more than 30 minutes at a time. I've had the service since July-ish of '12 and have had generally-reliable service. MediacomChad See Profile any ideas?


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
If any of you are still having issues or would like me to look into why your internet is dropping. Please feel free to private message me.

Gaberm1972

join:2012-12-17
Bettendorf, IA
Bettendorf 25MB is down to 1.5 right now. Both at my house and Parents house across town.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
Are you still having speed issues?


Boss302_1970

join:2009-12-11

1 edit
reply to alex3324
this has been happening to me too in burlington, it usually starts a little after midnight so i assumed it was maintenance but after speaking with Chad he states it wasn't, service has dropped here for anywhere from half an hour 3 nights last week to an hour last friday morning from 1230am to 130 am. i called and the automated system said they had a very high volume of calls. if they do maintenance why not get it over with rather then disconnect customers several nights per week?

kb0nly

join:2003-07-25
Tyler, MN
Reviews:
·Mediacom
They have a GENEROUS 12-6am service window written into their service, so for six hours a night they can literally drop your service without any reason. I am starting to wonder, is shutting us off for six hours every night somehow saving them money?? LOL

My internet drops every night around 1am, regardless of day of the week or whatever, it just happens. If i happen to be up late i make sure to get everything done by midnight. It sucks because things like updating and backup all happen during the wee hours of the morning, and usually they cant complete because of the service drops.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
reply to alex3324
Are you still having service issues?


Boss302_1970

join:2009-12-11
reply to alex3324
things have been great here since the friday morning outage


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:116
Good to hear!