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Xtine

@rr.com
reply to G0d

Re: [TWC] TWC turned off DHCP and blocked WAN - for no reason!!!

Yes, G0d,

It's secure alright. When I asked "Mike," i.e. person #3 at Tier3, he told me that the first customer service rep in Tier 1 probably turned things off by mistake when I called in to report the problem (she did say to me "do your DHCP lease over again"), and that guy #1 and guy #2 in Tier 3 subsequently were too lazy or incompetent to look for the problem. Makes a lot of sense, but still scary....