 hm
@videotron.ca | reply to Nitra
Re: Am I Crazy and What Can I Do? Don't they only update that page at one certain hour of the day? And depending on where you live, this dictates when your modem get poled and pushed online to the tracker.
At least, this is what I understood it to be a few years ago.
No clue if its changed, or if anything changed since then since I haven't looked at the B/W tracker in about 2 years now.
You should create a topic in the Videotron forum And ask when the usage page gets updated, and how etc. |
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 sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 | reply to rednekcowboy
No good counting Measurement Canada ... because they are counting discrete items, they won't consider it. Measurement Canada only gets involved when with weights and volumes basically. |
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| said by sbrook:No good counting Measurement Canada ... because they are counting discrete items, they won't consider it. Measurement Canada only gets involved when with weights and volumes basically.
So I guess if your egg container consistently came with 11 eggs inside despite having "12 Eggs / 1 Dozen" printed on the outside, you'd be SOL with Measurement Canada -- and have to resort to Provincial consumer protection legislation.....which doesn't cover internet bits on a wire because its conditional non-essential and handled by the Feds.? |
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| reply to rednekcowboy
Is your router counting incoming UDP that you didn't ask for?
Maybe it's just IP-only (i.e. - no ICMP, UDP, TCP) noise? Does your router count that?
EDIT: an interesting mention in the Cogeco section, having your modem's MAC cloned elsewhere in the network. Have you tried a different modem? |
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sbrookPremium,Mod
join:2001-12-14
Ottawa
kudos:4 Reviews:
 ·TekSavvy Cable
| reply to MaynardKrebs
If you are short counted on a dozen eggs, you have a civil case against the supplier. You can count em, the store can count em, the court can count em.
The 454 gm of butter you can't count ... you can put it on a scale ... and the scale must be accurate. Measurement Canada's role is to ensure that the vendor's scale is accurate, not that they are shorting you 54 gm for every pound of butter ... that again is a civil issue ONCE MC have declared the vendor's scale inaccurate. |
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Reviews:
 ·ELECTRONICBOX
| reply to derekm
said by derekm:Is your router counting incoming UDP that you didn't ask for?
Maybe it's just IP-only (i.e. - no ICMP, UDP, TCP) noise? Does your router count that?
EDIT: an interesting mention in the Cogeco section, having your modem's MAC cloned elsewhere in the network. Have you tried a different modem?
This is what they are claiming, either "bad data" or some sort of attack (though they are just guessing at this and have provided no logs whatsoever to back this up which leads me to believe they are telling me this just to shut me up). Even if it was any of those activities, I cannot be held responsible for the criminal activities of another person. If their modem is vulnerable to such attacks, this is not within my power to control as I have no access to their modem to setup rules to block this type of traffic.
Bottom line--I can prove what I used and I will absolutely not pay for any overages occurred that I did not use. I'm not interested in figuring out how or why Videotron's counter acts the way it does or the behavior behind it.
If Electronicbox insists on building it's billing system around another company's equipment, they should have a method in place to double check that counter. At least then they could say our records show the exact same numbers for both Videotron's and our own counters, there must be a flaw in your system.
Right now I can prove that Videotron's counting is flawed, that there are other complaints in this regard, that Electronic Box has refunded others because of those complaints, what I used down to the kilobyte, if necessary and that every time I reported an issue, the issue was resolved almost immediately after. Logically, if my system was flawed in some way, we would end up with completely different numbers and while nothing is exact we are usually pretty close on a monthly basis, with the exception of every few months when Videotron's counter shits the bed.
Electronic Box nor Videotron can prove that my usage monitor is faulty in any way, shape or form. All they can stubbornly say is "our counter is the only one that matters." Which is completely false in real world expectations.
Electronic Box has been put on notice that I will continue keeping my logs and will continue to report each and every time there is a discrepancy and that those emails and logs will be used in a CCTS complaint, if necessary. They have also been notified that I absolutely will not pay for usage that I can prove I did not use. They are drawing a line in the sand with this Videotron counter business and while I do not like to threaten a complaint or flat out refuse to pay, should it come to that, they are not leaving me any choice in the matter. |
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| And once you have everything and can conclude that it is a faulty B/W accounting, then also give the Montreal Gazettes tech guy and at least one French paper the same complaint you will file with the CCTS. Chances are they will run it. |
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resa1983Premium
join:2008-03-10
North York, ON
kudos:7 | And Ellen Roseman.
»www.ellenroseman.com/
--
Battle.net Tech Support MVP |
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hm
@videotron.ca | Can't say I ever saw her write about Quebec companies. |
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resa1983Premium
join:2008-03-10
North York, ON
kudos:7 Reviews:
·TekSavvy Cable
| said by hm :Can't say I ever saw her write about Quebec companies. She's very widely read, and has a lot of connections. If you managed to convince her to write about it, there'd be a large audience.
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Battle.net Tech Support MVP |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
4 edits | said by resa1983:said by hm :Can't say I ever saw her write about Quebec companies. She's very widely read, and has a lot of connections. If you managed to convince her to write about it, there'd be a large audience.
Tell her that Cogeco does exactly the same thing to/with THEIR retail customers.
That will broaden the readership/audience into Ontario, I promise !
Examples with common ground :
»[INTERNET] Absurd Cogeco internet charges
»[Niagara] 40gb of "usage" while the modem is unplugged
»[Burloak] Usage Based Billing Nightmare
»[INTERNET] 53gb upload in one day?!?
»[INTERNET] Overage usage skyrocketing
»Is this forum only for Cogeco haters?
»"Undesirable" customers: Cogeco, Audet
»Cogeco email can't autoforward to external address!?
»[NEWS] Modem Off? Get Charged For Usage By Cogeco Anyway
»[NEWS] Cogeco Still Can't Meter Their Users Correctly
THOSE (the last 2 are from DSLR Chief Correspondent Karl Bode) are from just the first 4 pages of the Cogeco forum here. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 |
Here are a couple of my own threads about how it can happen (overbilling, that is) :
»Why Cogeco Subscribers are NOT Notified
»Cogeco's Broken Usage Meter |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to rednekcowboy
BTW, excellent thread title !  |
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Nitra
join:2011-09-15
Montreal | »gigaom.com/2013/02/07/more-bad-n···ccurate/ |
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Nitra
join:2011-09-15
Montreal Reviews:
·ELECTRONICBOX
| In case people didn't see the link I posted above, NetForecast was hired by several American ISP's to audit their meters, it was found that, the vast majority of ISP's are not accurate at all.
You should have a read, it might give you something to go back to Videotron/Cogeco/Ebox, at least while you're fighting about right and wrong.
If the audit companies say something is wrong, you have ammo. |
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 diskaceElectronic Box CEOPremium,VIP
join:2002-02-21 | Just an update on this thread.
We did setup a filter for redneckcowboy straight on the core router and captured logs showing that the cable company report is right.
It's not the kind of request we do process everyday as this involve getting permission from our client to deep packet each bytes of traffic and dumping that into a table + involve higher up staff such as CTO/CEO to connect into core router to capture all possible traffic on a given ip address.
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Electronic Box Inc. - Jean-Philippe Béïque
Ebox forum »ELECTRONICBOX |
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Nitra
join:2011-09-15
Montreal | DPI makes me sad on many levels. |
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hm
@videotron.ca | reply to diskace
Hey, neat that you did this Diskace. Didn't even know an ISP would do this, let alone a wholesaler.
So I guess videotrons tracker is right. At least, it was for the day(s) you captured.
So, umm, since you had permission to DPI this guy are you going to let us know what kind of kinky fetish porn he's in to? 
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diskaceElectronic Box CEOPremium,VIP
join:2002-02-21 | That is the whole point. I don't want people who think the counter is broken to start thinking we can setup this type of filter for every request. It's impossible business wise.
We wanted to see if there was something wrong and if that was the case like Mr. redneckcowboy suggested (30 GB discrepencies on Feb 1st) i would be the first in line to contact the engineers at the cable operator to point them at solid proof there is something broken.
There are some case like Nitra's one where the data consumed in the last 2 hours of the day in the month were reported into next month's cell causing someone to start with 50 GB on the first day of his month. The usage was not duplicated, only reported onto next month. I helped a couple of you guys with the billing side for identical scenarios but i think the tool is pretty reliable in reporting the data consumed.
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Electronic Box Inc. - Jean-Philippe Béïque
Ebox forum »ELECTRONICBOX |
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hm
@videotron.ca | Yeah I never had an issue with it.
I think over the course of a month a person can get about 500-meg of usage (under a gig) just by turning the modem on with no router or computer attached. That is the nature of a single wired cable.
When I went to Cuba everything was off except the modem itself (cuz the phone is on it) racked up something like under 100-meg a day.
Now if videotron ever charged me for going over by 1-gig, I would have something to say. But I never saw it spike like what this guy said. To my understanding the modem is polled once every 24-hrs. At least it used to be. No clue if that changed.
But it's good that you were able to do a check like this. +1 |
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