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dick white
Premium
join:2000-03-24
Annandale, VA
reply to Surprised

Re: Free HBO- is this for real?

This is a little bit troubling. You didn't tell us the complete exact sequence of events, every little sub-message and button click that you went through, but it sounds like you clicked for the usual guide and got a message that you are now the honored recipient of 3 months of free HBO, and upon going to that channel, found that HBO was in fact showing on a screen near your living room. It is not unusual, though irritating as noted by somebodeez, for a limited time promotion to be offered, after which they hope you will either be so smitten with it that you will pay to continue your new addiction or forget that it was there and never look at your bill. But this sounds like they just put it in your lineup under the guise of having pushed a notification through the guide. Did you specifically and affirmatively agree at any point in the "interactive" transaction to accepting the trial period? Postal regulations allow you to keep without payment anything sent unsolicited. To my knowledge, there are no Federal regulations to keep unscrupulous operators from putting extraneous channels on your TV and then start charging you after you have likely forgotten the message.

dw


Surprised

@verizon.net
said by dick white:

This is a little bit troubling.
dw

Exactly as I described. Hit the guide and the message popped up. It's not three months, it's four (it specifically gave the end date as May, 31).

Didn't agree to anything. I think I was sort of shocked at the unexpected message, I just exited. Immediately I was upset with myself for not snapping a picture of the message. I was hoping it would repeat itself on another box, but it didn't.

I don't even remember that it gave me any warning that I need to affirmatively cancel before May, 31st. Whatever it said, that I remember, was sort of vague.

[I paused here writing this, I thought to go to check my online account and found this proof:

"Limited Time Complimentary HBO

You currently have this service on your account."]

I guess we'll just go with the flow and call prior to the end of May to make sure it doesn't continue (but how will we get confirmation then for the request). Too bad Game of Thrones or any other worthwhile show is not currently in season. Will likely use it as much as the Showtime that is part of the bundle- maybe a couple of hours a week.