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NY LL

@verizon.net
reply to Mac973

Re: Remote DVR Not Working

Just for any others out there with this problem -- I had the same problem, that wasn't resolved by a STB reboot. I got a tech on the phone who was kind enough to look into this for me, and she wound up calling me back and letting me know there was a 'protocol' issue with the STB. (Apparently, it was using an older protocol).

Anyway, she adjusted something from her end, and problem was resolved successfully. So VZ techs can definitely help, and mention the protocol issue if they are having a problem recognizing it.