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scififan68

join:2010-10-02
Fremont, NE
reply to zaxcom

Re: Connection errors?

Your channel order changed due to boot time load balancing or dynamic channel change. I read that CMTS have a certain number of modems per channel and once that is reached your put on a different channel, but only when your modem reboots. Now I've seen my modem change channel order like that due to errors with TWC's system, but you'd have to look into the event log and look for errors such as T3 Timeout and T4 Timeout. If you have any of those errors then you may indeed have an issue, but if your internet isn't disconnecting or doesn't have any critical errors then your fine. Posting your error log could help determine if you have an issue or not. Now I looked at your signal is pretty good on the downstream side and some codewords are fine. I have way more than you:

Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 4 741000000 Hz 4.1 dBmV 40.3 dBmV 8100 6285
2 Locked QAM256 1 723000000 Hz 5.6 dBmV 40.8 dBmV 14442 11112
3 Locked QAM256 2 729000000 Hz 5.9 dBmV 40.8 dBmV 12106 8031
4 Locked QAM256 3 735000000 Hz 6.1 dBmV 40.8 dBmV 9957 7170
5 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dBmV 0 0
6 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dBmV 0 0
7 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dBmV 0 0
8 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dBmV 0 0

Total Correctables Total Uncorrectables
44605 32598

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked TDMA and ATDMA 9 2560 Ksym/sec 32000000 Hz 42.3 dBmV
2 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
3 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

which doesn't seem to affect my internet service, so I'm not that worried about it too much.

zaxcom

join:2008-12-26
Charlotte, NC

No errors in the log. Its just odd that my correctable and uncorrectable ran 0/0 for months then all of a sudden 2 days ago started jumping up every few hours. I reset the modem a few times to see if it was anything on my end but that had no effect.