said by hm :I may do this, if I have to. So far I'm only out of pocket $15, however what makes me nervous is the potential that I could be out of pocket should a large discrepancy puts me over my usage by a large amount. said by rednekcowboy:
My question is what should I do in this situation to protect myself?
Well if you have software the logs everything in and out of all computers *to the net*, and same with whatever router you have, and if you have a few months worth of records showing this, then the answer is simple.
1. Go to the CCTS website here: »www.ccts-cprst.ca
2. Write up a complaint against Ebox stating how they refused to listen that the counter is wrong.
3. State you are not the only one who noticed this and yet Ebox claims it's only you. Link back to here or get the other guys Email addy and do a group filing (more than one person with the same issue) which is a allowed with the CCTS.
4. Include all your data in raw form (months worth would be preferable). The name of the software collecting the data, Router make and model if using router counters etc.
5. Highlight the problem(s) on a daily, weekly, monthly basis.
6. Make a demand in your complaint for a retro-active compensation for overages with interest from Ebox for the X-months you have been over-charged, apparently for nothing.
7. Make a demand for damages (forget the proper term) that you are allowed (think it's a max of 1000-5000$) and demand something like 200$ for the aggravation of dealing with them when you showed them the proof and the fact that they told you it's only you when in fact it isn't, and them not wanting anything to do with the situation as they took your money.
8. Ask how you are supposed to trust this counter if nothing regulates it.
9. Ask how they, the CCTS, can confirm that the counter is 100% accurate and not deprive you of your hard earned money for nothing again in the future.
10. Hit the send button.
11. Wait for a reply.
12. Keep us informed.
Do nothing and continue paying for what you see as an injustice and keep this forum topic alive and well for years to come.