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@teksavvy.com
reply to WiMax

Re: Am I Crazy and What Can I Do?

>They are another government bureaucracy where the employees are all "make work" civil servants.

»www.ccts-cprst.ca/en/about/struc···-funding
>We are a not-for-profit organization under Part II of the Canada Corporations Act.
>We bill participating service providers for our services. They pay a one-time fee that is based on the amount of their Canadian telecommunications revenues.

Since when does government department have their own funding instead of taxes and classified as non-profit organization?

Can't comment about their usefulness.

Nitra

join:2011-09-15
Montreal
Reviews:
·TekSavvy DSL
·ELECTRONICBOX
I will say this again, this isn't an issue with Ebox, this is an issue with Videotron.
This has been an issue back several years, well before TPIA. Unfortunately, there's little Ebox can do, and I suspect there's little the CCTS can do either as you're not a client of Videotron.
The CRTC however can add rules for TPIA so the counters are counted more frequently, and mandate a way to object to those counters.
Thus far, Ebox has been very willing to deal with the issues, I cannot fault them in any way, the entire issue is with Videotron, I was a client with them for many years, it was an issue from the moment they started counting bandwidth.


rednekcowboy

join:2012-03-21
kudos:1
Reviews:
·Acanac
said by Nitra:

I will say this again, this isn't an issue with Ebox, this is an issue with Videotron.
This has been an issue back several years, well before TPIA. Unfortunately, there's little Ebox can do, and I suspect there's little the CCTS can do either as you're not a client of Videotron.
The CRTC however can add rules for TPIA so the counters are counted more frequently, and mandate a way to object to those counters.
Thus far, Ebox has been very willing to deal with the issues, I cannot fault them in any way, the entire issue is with Videotron, I was a client with them for many years, it was an issue from the moment they started counting bandwidth.

You are incorrect, I am not a customer of Videotron. I am a customer of Ebox. Ebox bills me, it is their responsibility. When an error is brought to their attention in their billing, it is up to them to rectify it. For them to say, it's not us, it's Videotron is passing the buck and leaving the customer holding the bag.

While I am happy that they worked with you and resolved it and made it right with you, they are choosing not to do so with me. If they have an issue with Videotron, it is up to them to resolve that. I have no recourse with Videotron, but I do have recourse with Ebox, who provides my internet, my bills and collects my money.

However these are not the reasons I am here nor are they the route I wanted this discussion to go. I have my answer as to my only option left. Mods if you are reading this, please close this thread as it is digressing and will only do more harm than good from here.

Nitra

join:2011-09-15
Montreal
You should PM Diskace here, see what he has to say.


rednekcowboy

join:2012-03-21
kudos:1
Reviews:
·Acanac
said by Nitra:

You should PM Diskace here, see what he has to say.

I have and like I said, I am waiting.

I will say that I did receive an email from support which had his name signed to it, but it was very suspicious looking. Maybe I'm just being paranoid, here is the sig from the email:

quote:
Cordialement, jean-philippe.

Jean-Philippe
Support Technique - Technical Support
Electronic Box Inc.
1010 Serigny Street Suite 300
Longueuil, QC
J4K 5G7
Tél. TollFree: (877) 282-6933
Tél. Montréal: (514) 282-6933
Tél. Toronto: (647) 827-0504
Tél. Québec: (418) 948-8246
E-mail: support@electronicbox.net
Now I don't know about you, but I've never seen a CEO sign an email like this, but who knows. If it was him, then I'm afraid I already have an answer....


hm

@videotron.ca
Anyhow rednek, your salvation to this injustice will be in showing your tracking records. Wait for a reply Monday from jean-philippe (unless that avenue is now closed) and then make the filing to the CCTS.

Keep records of the conversation to submit.

It costs you nothing.

Nitra

join:2011-09-15
Montreal
It's also ridiculous that if you go to the site and refresh the Videotron usage page 6-7 times over a couple of hours, you get banned from the site for 3-6 hours.

Nice site that is, especially when you're getting billed for usage.


hm

@videotron.ca
Don't they only update that page at one certain hour of the day? And depending on where you live, this dictates when your modem get poled and pushed online to the tracker.

At least, this is what I understood it to be a few years ago.

No clue if its changed, or if anything changed since then since I haven't looked at the B/W tracker in about 2 years now.

You should create a topic in the Videotron forum And ask when the usage page gets updated, and how etc.