said by Nitra:I will say this again, this isn't an issue with Ebox, this is an issue with Videotron.
This has been an issue back several years, well before TPIA. Unfortunately, there's little Ebox can do, and I suspect there's little the CCTS can do either as you're not a client of Videotron.
The CRTC however can add rules for TPIA so the counters are counted more frequently, and mandate a way to object to those counters.
Thus far, Ebox has been very willing to deal with the issues, I cannot fault them in any way, the entire issue is with Videotron, I was a client with them for many years, it was an issue from the moment they started counting bandwidth.
You are incorrect, I am not a customer of Videotron. I am a customer of Ebox. Ebox bills me, it is their responsibility. When an error is brought to their attention in their billing, it is up to them to rectify it. For them to say, it's not us, it's Videotron is passing the buck and leaving the customer holding the bag.
While I am happy that they worked with you and resolved it and made it right with you, they are choosing not to do so with me. If they have an issue with Videotron, it is up to them to resolve that. I have no recourse with Videotron, but I do have recourse with Ebox, who provides my internet, my bills and collects my money.
However these are not the reasons I am here nor are they the route I wanted this discussion to go. I have my answer as to my only option left. Mods if you are reading this, please close this thread as it is digressing and will only do more harm than good from here.