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Upper Marlboro, MD
reply to ansky

Re: Remote DVR Not Working

said by ansky:

said by nyrrule27:

unplug the power to the box, leave it unplugged for 30 seconds, plug it back in. hit the power button on the front of the box and wait about 2-3 mins. then try it again. if not call into tech support it can be checked

Yeah, I tried the STB Reboot option under Customer Support and that solved the problem.

Perfect. My remote DVR has not reworked for awhile and I dreaded having to call Verizon.

I just did the STB Reboot option under the customer support tab on the menu and now, it works.

Great. My remote DVR option stops working very frequently. When I had Directv, I don't remember ever having this problem.