get rid of that westell modem sonnie i used to have the same one and it gave me bad line stats. with the westell modem i was getting about 8db noise margin i switched to a zyxel and my noise margin went up to 15 along with a lower attenuation i also live pretty far away from the telco and ive noticed that the best modem to give me good line stats is the zyxel 660 but if your gunna use that you would need your own router
I ordered the Actiontec C1000A and got it in today. I will try that and see what happens. If it does not improve things, I may try that Zyxel 660. I have a Linksys E4200 router already.