Anyhow rednek, your salvation to this injustice will be in showing your tracking records. Wait for a reply Monday from jean-philippe (unless that avenue is now closed) and then make the filing to the CCTS.Keep records of the conversation to submit.It costs you nothing.
It's also ridiculous that if you go to the site and refresh the Videotron usage page 6-7 times over a couple of hours, you get banned from the site for 3-6 hours.Nice site that is, especially when you're getting billed for usage.
Don't they only update that page at one certain hour of the day? And depending on where you live, this dictates when your modem get poled and pushed online to the tracker.At least, this is what I understood it to be a few years ago.No clue if its changed, or if anything changed since then since I haven't looked at the B/W tracker in about 2 years now.You should create a topic in the Videotron forum And ask when the usage page gets updated, and how etc.