I am not a uverse tech now and this is one of the reasons, they bill so it adds to their efficiency time, if the techs do not make their efficiency numbers they are written up and put on some sort of disciplinary action. This is a standard charge most techs charge to make approx 47 min of time, and it's total BS and it comes from the management. It starts with the 3rd line then they look at all of the techs numbers daily and if the efficiency metrics do not fit into their fake reality the 3rd line calls the second line managers which in turn put the pressure on the first line. It is a s##t rolls down hill scenario, which effects all of the mangers bonuses in the end.
Actually, the trip charge is to prevent the previous tech from getting a repeat. Also, a lot of times we are sent out and find the cust has the tv on the wrong input or disconncted the modem etc... so yea, we have to charge a trip charge for cust stupidity.