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Ron

@teksavvy.com
reply to sjakub

Re: [Cable] Frequent connectivity issues

I've been getting daily disconnects for months. Sometimes it doesn't happen for a few days, and sometimes multiple times a day. Lasts about 30 seconds each time. Thompson 475 modem.


mlord

join:2006-11-05
Nepean, ON
kudos:13
Reviews:
·Start Communicat..

1 edit

Check the firmware version on those modems, guys -- it's shown in the web gui at »192.168.100.1

For reliable operation in Rogers areas, the firmware must be Stac.02.16 on the DCM-475 modems. If it says Stac.02.08, then you need to have it updated by Teddy Boom in Toronto, or myself here in Ottawa.

More info here: »Upgrading Firmware on Thompson DCM475

The older firmware was fine up until the most recent network upgrades by Rogers, most of which happened over the past few months. The symptoms now are "frequent disconnects" or "resets". I find it peculiar that Teksavvy support people don't figure this out more or less instantly nowadays. It's pretty darned obvious.

Cheers



TSI Keith
Premium
join:2012-07-09
kudos:5
reply to Ron

Hello Ron,

Could you please post your account in the direct forum here: »TekSavvy Direct so we can look into this for you. I would advise checking the firmware version as mlord suggested and including that, plus the signal levels from the same page, in your post as older firmware is a very common cause for issues along these lines.

Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )


sjakub

join:2011-04-17
Waterloo, ON
reply to mlord

What about Motorola SB6120?

My my modem is:
SB_KOMODO-1.0.6.1-SCM00-NOSH
Boot Version: PSPU-Boot 1.0.0.4m1
Hardware Version: 3.0
Firmware Build Time: May 12 2011 15:15:14

My signal downstream is:
Signal to noise: 37-38 dB
Power level: 2-4 dBmV
And power level upstream is 44-47 dBmV .