|reply to Ron |
Re: [Cable] Frequent connectivity issues
Check the firmware version on those modems, guys -- it's shown in the web gui at »192.168.100.1
For reliable operation in Rogers areas, the firmware must be Stac.02.16 on the DCM-475 modems. If it says Stac.02.08, then you need to have it updated by Teddy Boom in Toronto, or myself here in Ottawa.
More info here: »Upgrading Firmware on Thompson DCM475
The older firmware was fine up until the most recent network upgrades by Rogers, most of which happened over the past few months. The symptoms now are "frequent disconnects" or "resets". I find it peculiar that Teksavvy support people don't figure this out more or less instantly nowadays. It's pretty darned obvious.
What about Motorola SB6120?
My my modem is:
Boot Version: PSPU-Boot 126.96.36.199m1
Hardware Version: 3.0
Firmware Build Time: May 12 2011 15:15:14
My signal downstream is:
Signal to noise: 37-38 dB
Power level: 2-4 dBmV
And power level upstream is 44-47 dBmV .