|reply to Guspaz |
Re: Futureshop/Bestbuy abruptly shut down a dozen stores
The crappy customer service and accessories upsell at these stores is nothing new. I remember back in the late 90's when I was shopping for a printer at the Futureshop in St. Catharines, back when it was on Ontario Street, across from the old K-Mart plaza.
Anyhow, I picked up an HP Deskjet printer that was on sale and the the sales guy says to me "Sir, you'll need a good USB printer cable to go with that?" and proceeds to grab a $60 "Belkin Deluxe-Premium, 24 Karat Gold-Plated, Oxygen-deprived, made from Unobtainum encrusted Saskatchewan Seal-Skin bindings" cable off the shelf.
Since the printer had both USB and Parallel connections, I quickly declined it with a "Heh Heh...uhm...no. I'll just use the parallel cable I already have, thank you". He proceeded to tell me that in order to get the best colour print quality that I needed to use the USB connection. Using a parallel cable would reduce the printing quality because it was only designed for black and white printing.
I laughed in his face, put the printer down and said, "On second thought, perhaps I will shop around a bit more then." And walked out the door.
I still bought a printer that day. I can't recall where....but I think I took my business to a small computer shop in town where they sold me the same printer, matched the Futureshop price, and even threw in a free USB cable. Of course, of the two stores, guess which one is still in business....