|reply to customer1 |
Re: [FiOS] Fios slow at night in Kirkland, WA; Tech support is u
Huh. I'm in Kirkland also but haven't noticed this. I'll pay attention though.
Here's my routing from Kirkland on a Sunday morning at 10AM. I'll try again some night this week.
Tracing route to www.google.com [22.214.171.124]
over a maximum of 30 hops:
1 17 ms 2 ms 2 ms 50-46-112-1.evrt.wa.frontiernet.net [126.96.36.199]
2 3 ms 3 ms 3 ms 188.8.131.52
3 4 ms 41 ms 4 ms ae3---0.cor02.sttl.wa.frontiernet.net [184.108.40.206]
4 3 ms 3 ms 3 ms ae1---0.cbr01.sttl.wa.frontiernet.net [220.127.116.11]
5 3 ms 3 ms 3 ms 18.104.22.168
6 3 ms 3 ms 3 ms 22.214.171.124
7 4 ms 4 ms 4 ms 126.96.36.199
8 10 ms 10 ms 10 ms 188.8.131.52
9 10 ms 11 ms 20 ms 184.108.40.206
10 * * * Request timed out.
11 11 ms 11 ms 11 ms pb-in-f106.1e100.net [220.127.116.11]
I live in Bothell and I've started experiencing this slow-down in the evenings as well (several weeks). I have a static IP, business FIOS connection (35/35).
Support options are somewhat better with a business account in that I speak to a human fairly quickly. However, the troubleshooting that is done is a mystery "behind-the-curtain" sort of experience. I call, I complain, then magically the speed pops right back up to what I'm paying for. The support tech never gives details as to why speed was slow and non-complaint with the service plan I'm on. It truly is magic as to how service speed is restored. Frustrating.
Sometimes unplugging the Frontier FIOS box power from the wall and leaving it off for an hour or so clears up the speed issue. Sometimes not.
BTW - I connect from the FIOS box via ethernet direct to my personal cisco router (I sent the actionec junk back to Frontier). I have a static IP, 35down/35up business account, and use google dns settings.
If anyone has any insight - please share your knowledge/experience.