reply to Pissed off
Re: [Scam] Mini in the box and Light in the box scam! The company is legit, at least so far as any business dealing in cheap knock-off products and plastic crap can be. They are based in China, shipping can be slow as a result, and of course import duties could be assessed by your own country. The customer service is worthless in general, but that's par for the course in China.
But I have placed several orders for small things, and everything has showed up eventually. It's not an outright scam, though the quality of the products sold is often questionable (duh, that's why they're so cheap).
Not to excuse it, but you'll get equally abysmal customer service dealing with even definitely-legitimate, big-name mainland Chinese businesses: I can't count even begin to count the number of times China Eastern or Air China has screwed up one of my domestic tickets, often taking ~6 months or more to refund.
Edit: As a tip, if you can write in Chinese or have a friend who can, I've had much faster replies to inquiries in Chinese than English.