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mattrixx

join:2004-02-18
Orland Park, IL
reply to d_l

Re: ATT DSL keeps dropping connection

Click for full size
Is this "normal" for PPP on the Speedstream 5100B Modem, and PPPoE Protocol?

Connection is UP, with 4 solid Green lights (Activity light blinking)


wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1
Can you post the contents of the log page?


mattrixx

join:2004-02-18
Orland Park, IL
downloadmodem.txt 30,405 bytes
Thanks

Here you go, attached as a .txt file.
I hope this will help determine what the problem might be, cause I have NO idea how to interpret this modem log.


wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1
The log looks okay.......
I would like to have a look at the dsl line stats, click the statistics button and paste the

Modulation
Max Allowed Speed
Signal to Noise margin
Line Attenuation
CRC Errors


mattrixx

join:2004-02-18
Orland Park, IL
Click for full size
Nothing here that I can report?


wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1
Ohhhh that looks bad...
Have you rebooted the modem?
Have you tried connecting the modem at the nid when it's like this?


mattrixx

join:2004-02-18
Orland Park, IL
By rebooting the modem do you mean turning off and then back on (button in back)?
If so yes, when I have dropped connection.
No I have NOT "connected the modem at the nid when it`s like this?".
If this is a "bad" indicator, how is it I am still connected online?


wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1
said by mattrixx:

By rebooting the modem do you mean turning off and then back on (button in back)?

Just turning the modem off then on is a reboot

said by mattrixx:

If this is a "bad" indicator, how is it I am still connected online?

The page image makes me think there is no internet connection. And I still would too see the dsl stats before offering any suggestions
I don't have access to the modem so I can only speculate about what is occuring/


mattrixx

join:2004-02-18
Orland Park, IL
Click for full size
Thanks, but I can assure you I DO have an Internet Connection (at this time), but one last thing to look at might be this screenshot of a portion of the modem`s "Technician Readout".


wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1
said by mattrixx:

Thanks, but I can assure you I DO have an Internet Connection (at this time)

Ok, The log indicates that the modem or router is slow to acquire the public ip address when the connection goes down. I suggest that you try changing a setting on the modems connection configuration page.
At the bottom of the page select

No, use private IP address

And save the change this should reduce the amount of time the internet is down

I won't tell you that replacing the modem will stop the internet connection drops.
Something is not right with the modem you should consider replacing it.


mattrixx

join:2004-02-18
Orland Park, IL
OK, thanks again wayjac.

After saving the "No, use private IP address" setting, wouldn't I necessarily have to provide
a private IP address?

Also, so as I understand it, this "change" is just going to reduce the time I`m back up online automatically, when and if the connection drops, without actually physically rebooting the modem (and Router) ?



wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1
said by mattrixx:

After saving the "No, use private IP address" setting, wouldn't I necessarily have to provide
a private IP address?

No, you will not need to provide a private IP address
The modems dhcp server will do this automatically

said by mattrixx:

Also, so as I understand it, this "change" is just going to reduce the time I`m back up online automatically, when and if the connection drops, without actually physically rebooting the modem (and Router) ?

I'm thinking this change will allow the modem to fully
reestablish it's internet connection without a reboot of the modem
or router.

I think this will help because the log indicates the public ip address is not renewing as quick as it should.
Here's some example messages:
Last DHCP Server message repeated 206 times.
Last DHCP Server message repeated 2860 times.
|Last DHCP Server message repeated 12 times.
|Last DHCP Server message repeated 567 times.


The dsl sync speeds are normal
The dsl is set to fastpath