US Cable Support > Cox HSI > [OK] Problems after speed upgrade yesterday

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Re: [OK] Problems after speed upgrade yesterday

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»pastebin.com/u0L1MEPz

I decided to try pinging the default gateway to see what that looked like. Its pretty crazy looking.

Shouldn't you have 3 or 4 upstream channels? With one upstream
channel your upload is not going to be very consistent.

I am not sure. On a side note I called and scheduled another tech to come back out and the csr stated she can see I currently have 6% packet loss

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Both your downstream power levels and SNR ratios are quite good. I don't have cable Internet so I can't speak to the number of channels for upstream--do they typically only use 1 channel? I mean, it seems like a problem at the node or wiring on the street rather than with your home wiring.

Do you notice the crappy upload speeds happening in any pattern? Like, at peak traffic hours (5P-Midnight, roughly)? Is it possible they just haven't provisioned you correctly for Ultimate?

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Did you get a COX tech or a COX contractor tech? For the most part contractors are not very knowledgeable and I have asked more than one to pack and leave. You have a better chance of getting a problem repaired with the real deal and more clout if you get a runaround.

The first tech was a third party tech. The second one was a Cox employee. He seemed to know his stuff but the problem was not at my house.

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Agree with what I am hearing so far. Signals look good. I suspect packet loss too. I still think RG59 could be part of your problem. How much of a pain would it be to let the tech run a dedicated RG6 line directly from the box to your modem?

I am in OKC and we are currently bonding 8x1 as well. In my experience it should be fine for current ultimate speeds until the new speeds get to OK. I've had ultimate on 8x1 and got the 50/5 speeds as advertised.

sorry, got you confused with someone else in the thread.

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Right now in the OKC area it seems that they only have a single upstream channel enabled. Hopefully they will be changing some equipment or settings to change that. I am in Guthrie and run:

Downstream
Interface Name Freq Power SNR Modulation
Downstream 1 843.000 MHz 1.80 dBmV 38.40 dB QAM256
Downstream 2 837.000 MHz 2.00 dBmV 38.60 dB QAM256
Downstream 3 849.000 MHz 1.90 dBmV 38.20 dB QAM256
Downstream 4 855.000 MHz 2.10 dBmV 38.20 dB QAM256
Downstream 5 861.000 MHz 2.30 dBmV 38.20 dB QAM256
Downstream 6 867.000 MHz 2.50 dBmV 36.90 dB QAM256
Downstream 7 873.000 MHz 2.20 dBmV 37.90 dB QAM256
Downstream 8 879.000 MHz 2.20 dBmV 37.90 dB QAM256

Upstream
Interface Name Frequency Power Channel type Symbol Rate Modulation
Upstream 1 35.10 MHz 40.00 dBmV TDMA and ATDMA 2560 kSym/s QAM16
Upstream 2 --- --- --- --- ---
Upstream 3 --- --- --- --- ---
Upstream 4 --- --- --- --- ---

I have 8x1 as well in Moore but I know people in Edmond that have 8x4. I believe someone here from Norman reported 8x4 as well.

Probably changing out problematic equipment first and will then start working towards other area's. It will eventually get around, my guess is 6 months to a year and then speed upgrade availability will follow.

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