Topic '[OK] Problems after speed upgrade yesterday' in forum 'Cox HSI' - dslreports.com

Re: [OK] Problems after speed upgrade yesterday

Fri, 15 Feb 2013 14:23:11 EDT

dvd536 posted :

My personal opinion only - if you have any RG59 left, rip it out and replace. New wiring can solve so many hidden problems. Use a 3GHZ RG6 cable so you are prepared for cable or sat in the future. Do it all to a central location to make it easier.

not so easy if its an apartment since they tend to have media closets the tennant doesn't have access to.
--
Despises any post with strings.

Re: [OK] Problems after speed upgrade yesterday

Fri, 15 Feb 2013 03:29:59 EDT

VentShop posted : Probably changing out problematic equipment first and will then start working towards other area's. It will eventually get around, my guess is 6 months to a year and then speed upgrade availability will follow.

Re: [OK] Problems after speed upgrade yesterday

Thu, 14 Feb 2013 22:39:43 EDT

bchandler02 posted : I have 8x1 as well in Moore but I know people in Edmond that have 8x4. I believe someone here from Norman reported 8x4 as well.

Re: [OK] Problems after speed upgrade yesterday

Thu, 14 Feb 2013 16:15:08 EDT

VentShop posted : Right now in the OKC area it seems that they only have a single upstream channel enabled. Hopefully they will be changing some equipment or settings to change that. I am in Guthrie and run:

Downstream
Interface Name Freq Power SNR Modulation
Downstream 1 843.000 MHz 1.80 dBmV 38.40 dB QAM256
Downstream 2 837.000 MHz 2.00 dBmV 38.60 dB QAM256
Downstream 3 849.000 MHz 1.90 dBmV 38.20 dB QAM256
Downstream 4 855.000 MHz 2.10 dBmV 38.20 dB QAM256
Downstream 5 861.000 MHz 2.30 dBmV 38.20 dB QAM256
Downstream 6 867.000 MHz 2.50 dBmV 36.90 dB QAM256
Downstream 7 873.000 MHz 2.20 dBmV 37.90 dB QAM256
Downstream 8 879.000 MHz 2.20 dBmV 37.90 dB QAM256

Upstream
Interface Name Frequency Power Channel type Symbol Rate Modulation
Upstream 1 35.10 MHz 40.00 dBmV TDMA and ATDMA 2560 kSym/s QAM16
Upstream 2 --- --- --- --- ---
Upstream 3 --- --- --- --- ---
Upstream 4 --- --- --- --- ---

Re: [OK] Problems after speed upgrade yesterday

Thu, 07 Feb 2013 08:31:40 EDT

bchandler02 posted : sorry, got you confused with someone else in the thread.

Re: [OK] Problems after speed upgrade yesterday

Wed, 06 Feb 2013 23:09:05 EDT

format posted :

said by bchandler02:

Agree with what I am hearing so far. Signals look good. I suspect packet loss too. I still think RG59 could be part of your problem. How much of a pain would it be to let the tech run a dedicated RG6 line directly from the box to your modem?

I am in OKC and we are currently bonding 8x1 as well. In my experience it should be fine for current ultimate speeds until the new speeds get to OK. I've had ultimate on 8x1 and got the 50/5 speeds as advertised.

My line is a dedicated line. It was ran 5 years ago. There is no RG59 left in my home.

Re: [OK] Problems after speed upgrade yesterday

Wed, 06 Feb 2013 22:47:19 EDT

bchandler02 posted : Agree with what I am hearing so far. Signals look good. I suspect packet loss too. I still think RG59 could be part of your problem. How much of a pain would it be to let the tech run a dedicated RG6 line directly from the box to your modem?

I am in OKC and we are currently bonding 8x1 as well. In my experience it should be fine for current ultimate speeds until the new speeds get to OK. I've had ultimate on 8x1 and got the 50/5 speeds as advertised.

Re: [OK] Problems after speed upgrade yesterday

Wed, 06 Feb 2013 21:39:28 EDT

format posted : The first tech was a third party tech. The second one was a Cox employee. He seemed to know his stuff but the problem was not at my house.

Re: [OK] Problems after speed upgrade yesterday

Wed, 06 Feb 2013 13:58:19 EDT

GreyWolfX42 posted : Did you get a COX tech or a COX contractor tech? For the most part contractors are not very knowledgeable and I have asked more than one to pack and leave. You have a better chance of getting a problem repaired with the real deal and more clout if you get a runaround.

Re: [OK] Problems after speed upgrade yesterday

Wed, 06 Feb 2013 06:36:58 EDT

MrBungle87 posted : Both your downstream power levels and SNR ratios are quite good. I don't have cable Internet so I can't speak to the number of channels for upstream--do they typically only use 1 channel? I mean, it seems like a problem at the node or wiring on the street rather than with your home wiring.

Do you notice the crappy upload speeds happening in any pattern? Like, at peak traffic hours (5P-Midnight, roughly)? Is it possible they just haven't provisioned you correctly for Ultimate?

Re: [OK] Problems after speed upgrade yesterday

Tue, 05 Feb 2013 22:53:17 EDT

format posted : I am not sure. On a side note I called and scheduled another tech to come back out and the csr stated she can see I currently have 6% packet loss

Re: [OK] Problems after speed upgrade yesterday

Tue, 05 Feb 2013 22:45:32 EDT

phxuser posted : Shouldn't you have 3 or 4 upstream channels? With one upstream
channel your upload is not going to be very consistent.

Re: [OK] Problems after speed upgrade yesterday

Tue, 05 Feb 2013 22:40:20 EDT

format posted : »pastebin.com/u0L1MEPz

I decided to try pinging the default gateway to see what that looked like. Its pretty crazy looking.

Re: [OK] Problems after speed upgrade yesterday

Tue, 05 Feb 2013 22:23:00 EDT

format posted :

Re: [OK] Problems after speed upgrade yesterday

Tue, 05 Feb 2013 22:16:03 EDT

format posted : So today a Cox tech came out and was here about a hour. He said all the signals look great and the line passed all tests. He called some people and they said it looked fine on their end but my upload was still 0.50 MB on the Ultimate tier. He changed the modem and it worked for a little bit and now its messed up again.

Can anyone tell me if this is good? This is while the problem is happening.

for upsteam
Power Level
Channel 1: 41.7 dBmv
Channel 2: 0.0 dBmv
Channel 3: 0.0 dBmv
Channel 4: 0.0 dBmv

Then I have this for downstream
Power Level Signal to Noise Ratio
Channel 1: -1.5 dBmv 39.7 dB
Channel 2: -1.4 dBmv 39.8 dB
Channel 3: -1.7 dBmv 38.4 dB
Channel 4: -1.6 dBmv 39.5 dB
Channel 5: -1.0 dBmv 39.7 dB
Channel 6: -1.3 dBmv 39.6 dB
Channel 7: -1.4 dBmv 39.3 dB
Channel 8: -1.6 dBmv 39.5 dB

Re: [OK] Problems after speed upgrade yesterday

Mon, 04 Feb 2013 19:06:27 EDT

format posted : NDT locked up on testing upload. I gave up after 5 minutes.

The shaperprobe shows
DiffProbe release. January 2012. Build 1008.
Shaper Detection Module.

Connected to server 80.239.142.215.

Estimating capacity:
Upstream: 2796 Kbps.
Downstream: 62318 Kbps.

The measurement will take upto 3.0 minutes. Please wait.

Checking for traffic shapers:

Upstream: Measurement aborted due to high packet loss rate.

Downstream: Burst size: 5023-6100 KB;
Shaping rate: 52994 Kbps.

Re: [OK] Problems after speed upgrade yesterday

Mon, 04 Feb 2013 17:32:53 EDT

MrBungle87 posted : Could you try running this? I'm curious if it'll show anything. Shaperprobe might be of interest, too.

»measurementlab.net/measurement-lab-tools#ndt

Re: [OK] Problems after speed upgrade yesterday

Mon, 04 Feb 2013 15:00:23 EDT

format posted : After I posted the above the Cox supervisor called back and said he had called back over to the techs sup and the techs sup told him they were not able to get the numbers because he says I asked the tech to leave. I did not ask the tech to leave he told me had everything he needed and that cox would get to it when they can and left. The supervisor said he found it odd because he was on the phone with me while the tech was here yesterday and he did not remember me asking the tech to leave. Needless to say now they have to schedule a appointment for actual cox tech to come and get the numbers they lost. Wow ...

Re: [OK] Problems after speed upgrade yesterday

Mon, 04 Feb 2013 14:48:47 EDT

format posted : Just called Cox again and was advised there is a ticket in for line repair but that there is no ETA and they will just get to it when they can.

Re: [OK] Problems after speed upgrade yesterday

Mon, 04 Feb 2013 14:34:37 EDT

format posted : So the issue is back just like yesterday

When I run the speed test it runs the download no problem then stop on the upload for about 2 minutes then shows that. I suspect still packet loss.

Re: [OK] Problems after speed upgrade yesterday

Mon, 04 Feb 2013 13:33:58 EDT

bchandler02 posted : My personal opinion only - if you have any RG59 left, rip it out and replace. New wiring can solve so many hidden problems. Use a 3GHZ RG6 cable so you are prepared for cable or sat in the future. Do it all to a central location to make it easier.

It's All Over the Place!

Mon, 04 Feb 2013 13:06:16 EDT

KahunaNui posted : :o

»www.speedtest.net/result/2485762538.png

It's all over the place... they are sending out a tech 'cause they claimed it's definitely on their end.
I agree, with the exception of the wiring.

The wiring here is predominantly RG59 from many years ago. They ended up reconfiguring the old splitters which were really messed up.
Then splicing RG6 to it.

I've wondered if it all has to be rewired in order to get the tv service because there is RG6 running to one location from prior tenant's satellite dish install. Dish guys told me they must have the better RG6 for their service which they will install. Probably the same for cable tv?
Maybe we should get satellite, have them replace the rg59 for rg6 and cancel after the required period of time. Ancient wiring problem solved! ;)

It could be the new [replaced] splitter is failing? But I've never seen one fail with these symptoms before.

If it stays this good should we cancel the [tech] appointment?

Re: [OK] Problems after speed upgrade yesterday

Mon, 04 Feb 2013 08:54:44 EDT

bchandler02 posted : Last time that happened I had severe packet loss on the upstream side. You may want to test for that.

Re: [OK] Problems after speed upgrade yesterday

Mon, 04 Feb 2013 07:40:20 EDT

format posted : Went ahead and checked again and it still looks great. I am glad that is over. [att=1]

Re: [OK] Problems after speed upgrade yesterday

Mon, 04 Feb 2013 00:20:11 EDT

KahunaNui posted : How about this one:
»www.speedtest.net/result/2484474475.png

wow! :o This is the worst speedtest result I've had since dial up days!

Re: [OK] Problems after speed upgrade yesterday

Sun, 03 Feb 2013 23:51:42 EDT

KahunaNui posted :

said by format:

Something has magically changed.

I totally agree... but here it's getting MUCH WORSE. :o

Note that this test initially the first few times didn't even finish!
It just timed out with the Upload "CONNECTING" indicator blinking.

But finally, after a number of tries we got this:
»www.speedtest.net/result/2484462164.png

Browsing anywhere is becoming an increasingly frustrating chore.

Re: [OK] Problems after speed upgrade yesterday

Sun, 03 Feb 2013 23:02:35 EDT

format posted : Something has magically changed. Superbowl ended and I have ran multiple speed tests and now my speeds are exactly how they should be. Very odd. I suspect someone at Cox changed something.
»www.speedtest.net/result/2484413404.png

Re: [OK] Problems after speed upgrade yesterday

Sun, 03 Feb 2013 22:34:46 EDT

KahunaNui posted :

said by format:

The download speed seems about right after but the upload speed is only about 0.5 to 1 MB.
So if anyone from Cox can speed up this fix that would be awesome.

Howdy! I'd like to add that recently our [upload] speed has dropped in a similar manner so I do not believe it is isolated (unless isolated to our area).
Upload has drastically decreased in speed while download for the most part appears to be ok.

Wondering why everything was so slow today and this gives us a clue.
Before we start the troubleshooting process, can anyone else verify this and\or let us know what gives here?

Thanks for any input

Re: [OK] Problems after speed upgrade yesterday

Sun, 03 Feb 2013 20:11:54 EDT

format posted : It has been a nightmare

Re: [OK] Problems after speed upgrade yesterday

Sun, 03 Feb 2013 19:39:29 EDT

ajwees41 posted : surprised they upgraded to ultimate over the phone it's supposed to be a pro install.

Re: [OK] Problems after speed upgrade yesterday

Sun, 03 Feb 2013 18:14:24 EDT

format posted : DPQ3212

Re: [OK] Problems after speed upgrade yesterday

Sun, 03 Feb 2013 18:11:13 EDT

Optimus2357 posted : What kind of Cisco phone/modem?

[OK] Problems after speed upgrade yesterday

Sun, 03 Feb 2013 16:54:57 EDT

format posted : So yesterday I upgraded my speed to Premier and then a hour later went ahead and upgraded to Ultimate. Everything was fine with the upgrade to premier but when I upgraded to Ultimate it pretty much stopped working. After wasting a hour troubleshooting last night with one rep and setting up a tech to come fix it I called back and told another rep who told me instantly the problem was because I had a DOCSIS 2.0 phone/modem and the modem was all that was wrong.

Today a 3rd party company shows up and replaces the modem with a Cisco phone/modem. The download speed seems about right after but the upload speed is only about 0.5 to 1 MB. Have tested by connecting modem directly to pc bypassing router. Same on multiple computers.Tech said the signal was fine.Tech ran a temp line from modem inside out the front door to side of house and same results. Tech checked line at pedestal next door and said it seemed fine.

Called back today frustrated that this is taking so long to fix and was advised they can see packet loss on their end and that a line tech will have to check it when they have time. Says it could be messed up for 96 hours or more. I am totally regretting upgrading my speed. It had literally worked fine for years before the speed change.
So if anyone from Cox can speed up this fix that would be awesome.