They have a GENEROUS 12-6am service window written into their service, so for six hours a night they can literally drop your service without any reason. I am starting to wonder, is shutting us off for six hours every night somehow saving them money?? LOL
My internet drops every night around 1am, regardless of day of the week or whatever, it just happens. If i happen to be up late i make sure to get everything done by midnight. It sucks because things like updating and backup all happen during the wee hours of the morning, and usually they cant complete because of the service drops.