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motorola870

join:2008-12-07
Arlington, TX
kudos:4
reply to scififan68

Re: [TWC] Possible problem with new Zoom 5341j

said by scififan68:

Your signal as far as I can tell is fine, but you can't see the upstream SNR, which has to be read as an average at the CMTS. I bet this problem will take a very long time to fix, since it isn't something that can be easily seen by TWC. Not even a house tech can see the upstream SNR, so sending one of those out will just waste time. I guess you can try to call Tier 3 and see what they can do, but I doubt they will do much.

actually yes a house tech can see the upstream snr they just have to have their spectrum analyzer tool set to the upstream channels if they are programmed into it.

scififan68

join:2010-10-02
Fremont, NE
Ah nice I did not know that, well it may still be difficult to get the right person to do a spectrum analysis, but that is my experience so far, TWC is hard to actually get to fix issues that aren't apparent to them.