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yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to nekkidtruth

Re: Rogers Upgrade to iPhone 5

said by nekkidtruth:

said by yyzlhr:

Hmm.. I 'd be careful with these best buy promotions for renewal. When doing an upgrade with Rogers, the hardware charges are billed to your account, so retailers including Best Buy cannot influence the pricing. I've seen Best Buy and other dealers promise lower pricing on renewals to customers and they never got what they were promised, and they were left with no recourse.

I've bought numerous phones through retailers (third-party) and always gotten exactly what was advertised. Obviously not everyone can be so lucky, but I just wanted to point out it doesn't really happen as often as it sounds like you're implying.

That usually isn't a problem if you're buying for new activations or doing renewals for carriers other than Rogers/Fido as all other carriers collect payment in store for the phone so retailers can directly influence the pricing.

As for the OP, I'd return the phone anyways and once they receive it, I'd call back and give them and give them an ultimatum and ask them to price match or you'll leave.

Denise HT

join:2013-02-03
Hamilton, ON
"As for the OP, I'd return the phone anyways and once they receive it, I'd call back and give them and give them an ultimatum and ask them to price match or you'll leave."

I did not know until the Best Buy CSR told me. Did you know that if you have more than 30 minutes talk time on your phone, they'll penalize you for THAT as well, when you return your phone? I was up to 28 minutes: he asked the CSR before he handed the phone over to me.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
said by Denise HT:

"As for the OP, I'd return the phone anyways and once they receive it, I'd call back and give them and give them an ultimatum and ask them to price match or you'll leave."

I did not know until the Best Buy CSR told me. Did you know that if you have more than 30 minutes talk time on your phone, they'll penalize you for THAT as well, when you return your phone? I was up to 28 minutes: he asked the CSR before he handed the phone over to me.

Yep there's a 30 minute limit for all purchases from any carrier through any channel. However, I know for Rogers, they don't enforce the 30 minute limit for telesale purhcases even though they tell you they will.

Denise HT

join:2013-02-03
Hamilton, ON
Thanks for the quick responses, everyone. Now I know where and whom to consult with before I dive in to another smart phone upgrade. Appreciate the comments.


rogersmogers

@start.ca
reply to yyzlhr
said by yyzlhr:

said by Denise HT:

"As for the OP, I'd return the phone anyways and once they receive it, I'd call back and give them and give them an ultimatum and ask them to price match or you'll leave."

I did not know until the Best Buy CSR told me. Did you know that if you have more than 30 minutes talk time on your phone, they'll penalize you for THAT as well, when you return your phone? I was up to 28 minutes: he asked the CSR before he handed the phone over to me.

However, I know for Rogers, they don't enforce the 30 minute limit for telesale purhcases even though they tell you they will.

This is incorrect. They do enfore the 30mins for all sales.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
said by rogersmogers :

said by yyzlhr:

said by Denise HT:

"As for the OP, I'd return the phone anyways and once they receive it, I'd call back and give them and give them an ultimatum and ask them to price match or you'll leave."

I did not know until the Best Buy CSR told me. Did you know that if you have more than 30 minutes talk time on your phone, they'll penalize you for THAT as well, when you return your phone? I was up to 28 minutes: he asked the CSR before he handed the phone over to me.

However, I know for Rogers, they don't enforce the 30 minute limit for telesale purhcases even though they tell you they will.

This is incorrect. They do enfore the 30mins for all sales.

Not for telesales as the cannot effectively track which device incurred the usage. Customers are to be told that it will be enforced, but if you send a phone back within 15 days with more than 30 minutes of usage it will be accepted as a valid return.