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I_H8_Spam

join:2004-03-10
St Catharines, ON
reply to Gone

Re: Family of smokers very expensive for Sunwing flight

I flew the SW BUF-LAS this last summer. Packed flight but no interruptions, I don't expect frills on SW just prompt efficient service.
--
AFK: Attack, fight, kill!! The healer is telling you to go pull mobs.
WTF: Way to fight! The healer is applauding your tactical genius


FaxCap

join:2002-05-25
Surrey, BC
Reviews:
·Shaw
reply to I_H8_Spam
said by I_H8_Spam:

Never again

AC, American, United, Transat

I hear so many people say that about Transat yet I have flown them
at least 6-8 times and never had a problem.

FaxCap


Steve
I know your IP address
Consultant
join:2001-03-10
Foothill Ranch, CA
kudos:5
reply to koira
said by koira:

Airline overacted. Really no need to divert.

Canadian air transport regulations required that they divert (at least the article said).

Note the same as a pilot making his own call.


I_H8_Spam

join:2004-03-10
St Catharines, ON
reply to FaxCap
said by FaxCap:

said by I_H8_Spam:

Never again

AC, American, United, Transat

I hear so many people say that about Transat yet I have flown them
at least 6-8 times and never had a problem.

FaxCap

Twice over the pond,

'99 - First delayed for hours at Gatwick as we were returned to gate for an computer error.

'05 - Delayed, then an incredible hot flight for hours, felt really stuffy, hostess was quite snippy on being asked for water. Effected about 20 rows in the middle of the plane, landed in YYZ finally fully drenched in sweat.
--
AFK: Attack, fight, kill!! The healer is telling you to go pull mobs.
WTF: Way to fight! The healer is applauding your tactical genius


Oi

@bellaliant.net
reply to jaberi
The flight crew could not locate the cigarette butts in the washroom and the offenders were not willing to cooperate. Were the butts smoldering in the waste bin? The crew made the right decision by diverting to Bermuda.
In situations such as this, Canadian transport regulations requires the aircraft to land at the nearest available airport, which happened to be Bermuda.


corster
Premium
join:2002-02-23
Gatineau, QC

1 edit
reply to jaberi
It's far too easy to have a bad experience with an airline.

They're generally all the same... I go by price first and foremost, i'll pay a slight premium for an airline with larger seat pitch or for a direct flight, or for a southern connection point during winter... last consideration on my list is which airline flies the plane.

Domestically, I generally fly WestJet - their customer service is better than AC, but I can't tell you how many times my YOW-YYZ flights have been delayed when the Air Canada flights get out on time. Now I will book Air Canada on this route instead if the price is similar.

Only perk of flying WestJet on YOW-YYZ is the 50% off coupons you get automatically if your flight is more than 30 minutes late. I have quite a collection of them now


FiReSTaRT
Premium
join:2010-02-26
Canada
Should have learned the old smoker's trick and brought 2 patches each - one for the trip out, one for the trip back

Viper359
Premium
join:2006-09-17
Scarborough, ON

1 edit

1 recommendation

Couldn't agree more. I use the gum, and it works perfect, short haul, long haul etc. I love smoking, what can I say, but, when I cannot, and I just have that craving, the gum works awesome.

However, what do I know, I am a conscious of others smoker. I don't smoke around people, who aren't smoking, I don't throw my filter on the ground, I field strip it, and toss it in the garbage.


koira
Keep Fighting Michael
Premium
join:2004-02-16
reply to jaberi
On top of fines and flight bans they should be forced to successfully complete a smoking cessation and report to a parole officer for next two years to monitor.


Anav
Sarcastic Llama? Naw, Just Acerbic
Premium
join:2001-07-16
Dartmouth, NS
kudos:5

1 recommendation

said by koira:

On top of fines and flight bans they should be forced to successfully complete a smoking cessation and report to a parole officer for next two years to monitor.

Your not going far enough. I think they should be forced to answer the question of if they will plan on smoking in the car when their 20 years son/daughter is in the car (and the 20 year old as well). If the lie detector confirms they will, then the 20 year old is sterilized. Damn our Charter, not allowed to be proactive on anything.
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nitzguy
Premium
join:2002-07-11
Sudbury, ON
reply to I_H8_Spam
said by I_H8_Spam:

Airlines I'll always fly

Jetblue, Southwest, Virgin Atlantic, Westjet

Never again

AC, American, United, Transat

Considering my very low air mile count....I've never had a problem with AC. And consider the price I paid to go to vegas (Return $598 all taxes in...from Sudbury, not Toronto) it was pretty good overall, flight coming back was delayed, but that's because it was delayed in Toronto...weather related I believe that day so out of airlines control.

Got free movies/tv shows on the AC flight too...bought the crummy headphones but hey at $3.25 it wasn't too bad for the flight there and back...and then I forgot them in my hoodie and they got washed...oh well memories...

I guess since its my only viable option out of Sudbury I don't rail against AC like others do? lol...flew on one of their "Express" planes on the way down (not on the way back) and flight wasn't full so they asked 2 people to move to adjust the planes "ballast" I thought that was hilarious....it was a Q400 or Dash8-400 on the way down...A321 to LAS, which was tiny compared to the 747 that left the gate used for a flight to Heathrow about 4 hours before my flight left. Probably that same A321 back...and crammed into a Dash8-100 with a guy who brought along his ipad for a 50 minute flight...oh well some people .


LazMan
Premium
join:2003-03-26
canada
reply to jaberi
I've got a good number of miles on my suitcase... I'm in no danger of getting my name on plane or anything, but have done a fair bit more travelling then most; mainly for work.

I've never had a problem with AC. United's been great, love WestJet. Didn't enjoy SouthWest at all...


Anyone

@onavo.com
reply to koira
My question is, how are going to get back to Halifax now that no other airline would be willing to fly them !! Are they going to have to take a boat ? ... Preferably during storm season.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to nitzguy
said by nitzguy:

(Return $598 all taxes in...from Sudbury, not Toronto)

I got two return tickets and a week at a hotel... for $588. Add on the rental car and I was still less than $700.

Flying out of Buffalo makes a gigantic difference.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to LazMan
said by LazMan:

United's been great

That's the shame of it all, because the flight and crew on the way there were fantastic. The way back? Not so much.


LazMan
Premium
join:2003-03-26
canada
You're absolutely right, the crew can make all the difference...

I took a "Ted" flight from Oklahoma City to Denver a few years back; the crew was unbelievable... They were fantastic!

I generally like the WestJet crews - seem to be more laid back, and having fun, or at least faking it enough for me not the care...


ArthurS
Watch Those Blinking Lights
Premium
join:2000-10-28
Hamilton, ON
kudos:1

1 edit
reply to Anyone
said by Anyone :

My question is, how are going to get back to Halifax now that no other airline would be willing to fly them !! Are they going to have to take a boat ? ... Preferably during storm season.

I'm sure they'll find an airline to fly them back, at their expense, but it certainly will not be Sunwing. The bigger problem for them is the legal issues of being allowed off the island due to the charges against them. They may have to post a large bail to ensure they will come back to face the court, otherwise they are on the island for an *extended* "vacation."

This can prove to be *very* costly...legal fees to hire lawyers, court costs, unplanned last minute one-way airfare back home, accommodations while they are forced to stay in Bermuda, accommodations they lost at their original destination, possible loss of job back home due to extended absence, a likely lawsuit by Sunwing for the unplanned stop (which could be tens of thousands of dollars alone), class action suit brought by fellow passengers for the lost holiday, and on and on. All because they couldn't wait to smoke until they arrived at their destination, and their lack of cooperation when they got caught. Twits.

Edit: Looks like the court was pretty lenient on them. However their troubles have just begun with a planned lawsuit against them:
»www.cbc.ca/news/canada/nova-scot ··· urt.html


ArthurS
Watch Those Blinking Lights
Premium
join:2000-10-28
Hamilton, ON
kudos:1
reply to Gone
said by Gone:

said by LazMan:

United's been great

That's the shame of it all, because the flight and crew on the way there were fantastic. The way back? Not so much.

United lately has been a mixed bag due to their merger. I used to fly them almost exclusively all of the world, now I'll only fly them when it's convenient to do so. With the exception of Virgin America, Jet Blue, and WestJet, most North American airlines are very poor with the quality of their service.

Also consider that the crew on red-eye flights in North America are usually bottom rung on the seniority list, so definitely the quality isn't there, with any airline. I'm sure you would have a different experience had you taken the morning flight home.


Thingamajig
Premium
join:2004-11-03
B.C.
reply to jaberi
As long as we're comparing airlines, Chile's Lan Airline impressed the hell out of me. Easily the best airline I've encountered for a flying experience. Eleven hour flight seemed like two.
--
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Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
reply to ArthurS
Our flight there was an "evening" flight that departed from Cleveland at 7PM. It was still great, and the crew seemed a lot more experienced. They joked with each other, chatted up the passengers, gave away more free booze to people than I could keep track of and overall were a delight to deal with. The flight deck was also in constant communication with us throughout the flight.

One thing that really turned me off on the way back was that when landing some guy had a bag on his seat and one of the flight attendants found it and said it needed to be stowed. The guy was obviously a little miffed because he was there during takeoff and the entire time. The flight attendant got outright rude with the guy, blamed his college for not stowing it to begin with, and then after he had to make room in the overhead he visibly rolled his eyes and huffed for the rest of the passengers to see. Not professional at all. Add this to not being able to hear announcements due to mumbling, no communication at all from the flight deck (and a seatbelt light staying on the entire time) and being completely ignored as far as drinks went - outright asking for something, making eye contact and then just having them ignore you and walk past - and it was a flight from hell.

On the connecting flight from Newark to Buffalo the flight attendant had to fight with a lot of people to turn off their phones and iPods. One guy got pissy because he thought airplane mode was good enough. In that case, she got frustrated and not-quite-shouted, literally, "come on guys! It's for our safety!" and shook her head. I sympathized with her, and for the rest of the flight she was great.


nitzguy
Premium
join:2002-07-11
Sudbury, ON
reply to Gone
said by Gone:

said by nitzguy:

(Return $598 all taxes in...from Sudbury, not Toronto)

I got two return tickets and a week at a hotel... for $588. Add on the rental car and I was still less than $700.

Flying out of Buffalo makes a gigantic difference.

Well, for me, not so much, consider the potential 6 hour drive ahead of me....I looked at it and on paper I guess it wasn't worth the difference...also would have cut down on my stay there as I needed to be back to work that Monday night...and couldn't have swung it to be back in time then....

But yes for you guys down there, it makes much more sense IMO.


ArthurS
Watch Those Blinking Lights
Premium
join:2000-10-28
Hamilton, ON
kudos:1

2 edits
reply to Gone
said by Gone:

One thing that really turned me off on the way back was that when landing some guy had a bag on his seat and one of the flight attendants found it and said it needed to be stowed. The guy was obviously a little miffed because he was there during takeoff and the entire time. The flight attendant got outright rude with the guy, blamed his college for not stowing it to begin with, and then after he had to make room in the overhead he visibly rolled his eyes and huffed for the rest of the passengers to see. Not professional at all. Add this to not being able to hear announcements due to mumbling, no communication at all from the flight deck (and a seatbelt light staying on the entire time) and being completely ignored as far as drinks went - outright asking for something, making eye contact and then just having them ignore you and walk past - and it was a flight from hell.

Yep, sounds like a redeye flight that could have happened on just about any airline in North America!
I do a few redeyes each year, each one I have very low expectations for service unless I'm upgraded to the first class cabin (even then, I don't expect much other than a more comfortable seat), so I don't end up being disappointed. A few things to make it as painless as possible: Find the longest redeye route home, because shorter redeye flights don't have enough time to get a decent sleep. Buy yourself a bottle of water at the airport, that way you don't have to wait for it during the flight, and it's convenient to have when you wake up. Use earplugs and an eyemask, as soon as the plane is airborne, go to sleep. Get a window seat even if you have to sit at the back of the plane, that way you are not interrupted when a fellow passenger needs to get up. But don't get a window exit row seat unless you can put up with the cold air around the exit door seals. Flying is certainly not as fun as it used to be, and the penny pinching most airlines have ended up doing these past few years has made it even worse.


vue666
Small block Chevies rule
Premium
join:2007-12-07
Halifax, NS
kudos:2
reply to jaberi
Sunwing is considering legal action against these smokers...

»www.news957.com/2013/02/04/sunwi ··· -flight/


ZZZZZZZ
Premium
join:2001-05-27
PARADISE
kudos:1
Reviews:
·Vonage
reply to jaberi
What year do these clowns think it is?

Smoking on a plane hasn't been allowed for how long?

I would have stuffed their cigarettes down their throats.....fucking retards.
--
Sarcasm is the body’s natural defense against stupidity.


Thingamajig
Premium
join:2004-11-03
B.C.
reply to vue666
said by vue666:

Sunwing is considering legal action against these smokers...

Link has video of the alleged perps...
»www.ctvnews.ca/canada/sunwing-to ··· .1142237
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jaberi

join:2010-08-13
$500 fine for husband and wife...to be paid immediately so as not to end up in jail for 10 days...

i asked this question early on, does anyone have a clue if another airline such as air canada will refuse to fly them home?

the jet was overweight and laden with fuel did the pilot in this case drop fuel prior to landing?

and obviously bermuda will charge sunwing an airport landing fee


A Lurker
that's Ms Lurker btw
Premium
join:2007-10-27
Wellington N
said by jaberi:

the jet was overweight and laden with fuel did the pilot in this case drop fuel prior to landing?

Sounds like no, as I read they sent a mechanic whose job it was to evaluate the plane after the overweight landing. The only thing Sunwing could possibly have done to mitigate the damage was fly another crew down. However, that might not have been possible. (ie. people not available at short notice)

resa1983
Premium
join:2008-03-10
North York, ON
kudos:10
reply to jaberi
CTV Posted a big story about it to, but the link to CBC's site which ArthurS posted is probably the best:

»www.cbc.ca/news/canada/nova-scot ··· urt.html

quote:
McWilliams estimates that the cost of diverting the flight could be as much as $50,000. He said those costs include:

Landing fees at Bermuda airport.
Flying a mechanic to Bermuda to examine the aircraft for defects (standard operating procedure for overweight planes.)
Cost to hire crew to search plane for cigarette butts to make sure they were extinguished.
Accommodations for passengers and crew overnight in Bermuda.
Accommodations for passengers scheduled to fly home from the Dominican Republic on the diverted plane.
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Kardinal
Dei Gratia Regina
Premium,Mod
join:2001-02-04
N of 49th
kudos:1
Reviews:
·TekSavvy DSL
·Bell Sympatico
reply to jaberi
Froom this story on cbc.ca :

Daryl McWilliams, vice-president of media relations with Sunwing, told CBC News that the airline plans to sue the family of four that was involved in Friday's incident, and added that costs are approaching $50,000.

That bill includes having to put up the passengers and seven crew members in a hotel overnight, and paying a different crew to search the plane for extinguished cigarettes.

The airline also had to send a mechanic to inspect the plane because it had too much fuel onboard and landed overweight, triggering a requirement under Canadian transport regulations, McWilliams said.

The plane was scheduled to pick up passengers in the DR who also had to be put up in hotels overnight Friday.

I hope Sunwing does sue them for it, and that they win. If it causes hardship for the family, that's the price to be paid for knowingly doing something wrong. It might also make someone else think twice before they decide that rules don't apply to them because they find them inconvenient.

Honestly, when I first read about this incident, I shook my head and thought "the culture of entitlement never fails to astound me".
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All of us do time in the gutter, dreamers turn to look at the cars

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donoreo
Premium
join:2002-05-30
North York, ON
reply to jaberi
Stupid addicts, they really could not wait longer? All of them? These people were obviously assholes before they got on the plane.