said by Wayne99021:
I called support and let the tech get into my computer and watched her clean out everything that had to do with Norton and install a patch that was supposed to fix the problem, but didn't.
So did you do due diligence and have the Comcast 'tech' send you their Microsoft certified qualifications for working on Windows systems?
isp tech support agents will deny any responsibility for trashing your computer or maliciously deleting files and then deleting the contents of your trash bin.
With Norton and issues, I've had to go into the registry to cautiously delete lines that the uninstaller or updater chokes on resulting in failure of parts of the program..
Sorry, but I hate it when users will openly allow 'unknown qualifications' people to muck about. Its why the scammers from India find it so easy to dupe people with cold calls for access.