US Cable Support > Mediacom > [Cable HSI] Wifi question

reply to EddieT

Re: [Cable HSI] Wifi question

Which is a POS router... Had one here, it kept rebooting, overheating, and dying.

can't say I was happy with the cisco router I bought at the store, you guys should stock netgear, never had a problem with that brand.

Thank you for the recommendation.

Has the service been setup for your grandmother?

Not yet, she still has to buy a tablet. But I have another question.

Will mediacom set up wifi if she has her own router (instead of renting one from you)? And will the tech connect a PS3 and kindle fire to the wifi once set up?

Unfortunately we would not have access to the wireless router so we could not set that up remotely. Technicians are not required to set up additional equipment.

how much does it cost for renting a router?

reply to MediacomChad
From my experience, it depends on the tech doing the install if they will set up a personally owned router. I used to do it for customers, but I do not any longer as we offer a wifi product and I see that as a conflict of interest.

reply to StreatorTech
by conflict of interest, you mean your pocket books then I can see that being a problem.

By default, techs are advised not to install third party routers as we do not support them and cannot guarantee that they will be setup properly. If the tech that comes out knows how to set it up and is willing to then it is up to him as to whether or not he wants to.