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Toronto, ON
reply to brosio

Re: [Internet] Sagemcom 2864 25/10 weird connectivity issue

I got the same issue. When working, its working well...speed up and down is as advertised. About 3-4 times a day something happens and I cant serve unless I wait like 5 min or reboot the modem manually. I noticed that I cant download during that period, but the upload works fine. I had 2 modem changes, 2 port changes (because after level 1 tech support ran a test while the modem was off, it fried the ports outside the building both times). I had like 4 different tech people over they checked the line and its fine, changed connectors. There is nothing in the logs of the modem in the Connection Hub area. When it disconnects, I still have an IP address and the lights on the modem are the same as when its working fine. I dont know what to do.