Connection Issues 25/10 Sagemcom 2864

Author	All Replies
tzar join:2012-02-04 Toronto, ON	Connection Issues 25/10 Sagemcom 2864 When working, its working well...speed up and down is as advertised. About 5-8 times a day something happens and I cant serve unless I wait like 5 min or reboot the modem manually. I noticed that I cant download during that period, but the upload works fine. I had 2 modem changes, 2 port changes (because after level 1 tech support ran a test while the modem was off, it fried the ports outside the building. I had like 4 different tech people over they checked the line and its fine, changed connectors. There is nothing in the logs of the modem in the Connection Hub area. When it disconnects, I still have an IP address and the lights on the modem are the same as when its working fine. I don't know what to do.
	to forum · permalink · 2013-02-04 09:58:15 ·
kovy join:2009-03-26 kudos:8	said by tzar: When working, its working well...speed up and down is as advertised. About 5-8 times a day something happens and I cant serve unless I wait like 5 min or reboot the modem manually. I noticed that I cant download during that period, but the upload works fine. I had 2 modem changes, 2 port changes (because after level 1 tech support ran a test while the modem was off, it fried the ports outside the building. I had like 4 different tech people over they checked the line and its fine, changed connectors. There is nothing in the logs of the modem in the Connection Hub area. When it disconnects, I still have an IP address and the lights on the modem are the same as when its working fine. I don't know what to do. Ask for a IPTV or maintenance profile in the direct forum.
	to forum · permalink · 2013-02-04 11:33:30 ·
tzar join:2012-02-04 Toronto, ON	Which one is better? Does the maintenance profile lower my speed? What about the IPTV? Thanks
	to forum · permalink · 2013-02-04 11:44:59 ·
kovy join:2009-03-26 kudos:8	said by tzar: Which one is better? Does the maintenance profile lower my speed? What about the IPTV? Thanks Both will add a bit of ping time, but speed will remain the same.
	to forum · permalink · 2013-02-04 11:45:57 ·
tzar join:2012-02-04 Toronto, ON	Is one better than another? Any preference to choose one over other?
	to forum · permalink · 2013-02-04 12:16:47 ·
kovy join:2009-03-26 kudos:8	said by tzar: Is one better than another? Any preference to choose one over other? I tried the IPTV and it works... I don't know about the other.
	to forum · permalink · 2013-02-04 12:30:28 ·

Novoz @bell.ca	reply to kovy Mind linking where the forum is? I hate to ask but I'm having the same issue I think. When I'm using a high amount of upload my download will randomly drop to 0 while the upload remains high and all lights will remain on. I asked tech support and they had no idea what a maintenance profile is.
	to forum · permalink · 2013-02-15 14:18:27 ·
kovy join:2009-03-26 kudos:8	said by Novoz: Mind linking where the forum is? I hate to ask but I'm having the same issue I think. When I'm using a high amount of upload my download will randomly drop to 0 while the upload remains high and all lights will remain on. I asked tech support and they had no idea what a maintenance profile is. You need to be a registered member on this site. »Bell Canada Direct
	to forum · permalink · 2013-02-15 14:34:00 ·

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