Ultra TV Issues - Media Gateway Resets in Evansville, IN
The last 2 weeks I've been having issues with my Ultra TV service.
1. At various times throughout the day (most often between 7pm and 10pm Central), I will lose TV and Internet for 1-2 minutes. Both come back up for 5-10 mins. Then it's out again for 1-2 and then comes back and is stable for a while.
2. After the above happens, I will usually not be able to watch VOD and get the error that I am not subscribed to this Channel regardless of whether it is something from a free or premium channel.
I've had a tech out and we got some SNR issues resolved. Prior to the tech visit and following the visit, I have made multiple calls to support. The will "reset" or "reboot" the media gateway, but the issue come back after a short period of time.
Has anyone else had this and/or have any suggestions?
I have been having this for a few weeks now in Newburgh. It seems to sometimes kill the gateway for a couple minutes when I wake up my computer which is connected by ethernet cable to the gateway. Doesn't happen everytime or everday though.
Sounds exactly like my issue from awhile ago. I never resolved this as I didn't want to go through the process of swapping out my media gateway and losing all my recordings. Take a look at my thread and the suggestions from WOW_Dan. First place to start is in your logs and see if you're experiencing video processor resets.