site Search:


Home Reviews Tools Forums FAQs Find Service ISP News Maps About  
 
    All Forums Hot Topics Gallery






how-to block ads

  
Forums >

US Cable Support > W.O.W. > Ultra TV Issues - Media Gateway Resets in Evansville, IN

Search Topic:
 Uniqs:
714		 Share Topic
Posting?
Post a:
Post a:
Links: ·W.O.W. FAQ ·Network Status ·Chicago Speed Test ·Line Quality Test utility
AuthorAll Replies

psychotour

join:2002-06-20
Evansville, IN
1 edit

Ultra TV Issues - Media Gateway Resets in Evansville, IN

The last 2 weeks I've been having issues with my Ultra TV service.

1. At various times throughout the day (most often between 7pm and 10pm Central), I will lose TV and Internet for 1-2 minutes. Both come back up for 5-10 mins. Then it's out again for 1-2 and then comes back and is stable for a while.

2. After the above happens, I will usually not be able to watch VOD and get the error that I am not subscribed to this Channel regardless of whether it is something from a free or premium channel.

I've had a tech out and we got some SNR issues resolved. Prior to the tech visit and following the visit, I have made multiple calls to support. The will "reset" or "reboot" the media gateway, but the issue come back after a short period of time.

Has anyone else had this and/or have any suggestions?

Thanks!
to forum · permalink · 2013-02-04 11:29:59 ·

bigsby

join:2012-06-13

Re: Ultra TV Issues in Evansville, IN

I have been having this for a few weeks now in Newburgh. It seems to sometimes kill the gateway for a couple minutes when I wake up my computer which is connected by ethernet cable to the gateway. Doesn't happen everytime or everday though.
to forum · permalink · 2013-02-04 12:27:03 ·


AlexE4

join:2006-12-16
Park Ridge, IL
Reviews:
·WOW Internet and..

reply to psychotour
Sounds exactly like my issue from awhile ago. I never resolved this as I didn't want to go through the process of swapping out my media gateway and losing all my recordings. Take a look at my thread and the suggestions from WOW_Dan. First place to start is in your logs and see if you're experiencing video processor resets.

»UltraTV "Video processor reset detected"

to forum · permalink · 2013-02-04 13:43:54 ·

psychotour

join:2002-06-20
Evansville, IN

Click for full size
I looked at that thread and then checked my logs. I am not getting a "Video processor reset detected" error.

I am getting different errors as shown in the attached screenshot.
to forum · permalink · 2013-02-06 09:07:24 ·


AlexE4

join:2006-12-16
Park Ridge, IL

What are your signal levels like? (all listed on the status page). T3 timeouts are related to cabling/signal issues a lot of the time.

to forum · permalink · 2013-02-06 10:11:54 ·

psychotour

join:2002-06-20
Evansville, IN

Click for full size
This is the screenshot of the Status Page.
to forum · permalink · 2013-02-06 11:03:40 ·
Forums > US Cable Support > W.O.W.

Wednesday, 19-Jun 14:25:21 Terms of Use & Privacy | feedback | contact | Hosting by nac.net - DSL,Hosting & Co-lo
over 13.5 years online © 1999-2013 dslreports.com.
Most commented news this week
Hot Topics