Ultra TV Issues - Media Gateway Resets in Evansville, IN The last 2 weeks I've been having issues with my Ultra TV service.
1. At various times throughout the day (most often between 7pm and 10pm Central), I will lose TV and Internet for 1-2 minutes. Both come back up for 5-10 mins. Then it's out again for 1-2 and then comes back and is stable for a while.
2. After the above happens, I will usually not be able to watch VOD and get the error that I am not subscribed to this Channel regardless of whether it is something from a free or premium channel.
I've had a tech out and we got some SNR issues resolved. Prior to the tech visit and following the visit, I have made multiple calls to support. The will "reset" or "reboot" the media gateway, but the issue come back after a short period of time.
Has anyone else had this and/or have any suggestions?
Re: Ultra TV Issues in Evansville, IN I have been having this for a few weeks now in Newburgh. It seems to sometimes kill the gateway for a couple minutes when I wake up my computer which is connected by ethernet cable to the gateway. Doesn't happen everytime or everday though.
Park Ridge, IL
·WOW Internet and..
reply to psychotour
Sounds exactly like my issue from awhile ago. I never resolved this as I didn't want to go through the process of swapping out my media gateway and losing all my recordings. Take a look at my thread and the suggestions from WOW_Dan. First place to start is in your logs and see if you're experiencing video processor resets.
»UltraTV "Video processor reset detected"
| I looked at that thread and then checked my logs. I am not getting a "Video processor reset detected" error.|
I am getting different errors as shown in the attached screenshot.
Park Ridge, IL
What are your signal levels like? (all listed on the status page). T3 timeouts are related to cabling/signal issues a lot of the time.
| This is the screenshot of the Status Page.|