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Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
reply to r81984

Re: *** Do Not Buy From This Company! ***

I did not know rock Auto had tv commercials.


Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
reply to Doctor Olds
What stuff do they use UPS for? Almost everything I got from them was shipped vis fedEx or USPS.


DarkLogix
Texan and Proud
Premium
join:2008-10-23
Baytown, TX
kudos:3

1 recommendation

reply to Subaru
said by Subaru:

I did not know rock Auto had tv commercials.

Yep I see them on Spike TV's Powerblock, Velocity's car fix and all girls garage, and sometimes on speed's gears.
--
»www.change.org/petitions/create-···imcity-4


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18
reply to Subaru
said by Subaru:

What stuff do they use UPS for? Almost everything I got from them was shipped vis fedEx or USPS.

Yes you are right, I looked at the wrong boxes (had orders from other vendors arrive all in one day) and my last RA order was Fed-ex Ground shipped.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?


Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
Yeah I know they say on the site it can ship UPS or fedEx but in my 40 times ordering I've never seen them use UPS.


TheTechGuru

join:2004-03-25
TEXAS
kudos:2
Reviews:
·HughesNet Satell..
·WesTex Connect
said by Subaru:

Yeah I know they say on the site it can ship UPS or fedEx but in my 40 times ordering I've never seen them use UPS.

That's a good thing too. UPS don't deliver on Saturday's, FedEx does. In my area at least.
--
CompTIA Network+ Certified


r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·row44
reply to Doctor Olds
said by Doctor Olds:

said by r81984:

I had the same problem as you several years ago.
I agree do not buy from rock auto.

I bought brake pads that had a part number like gp and they sent me pg. I checked my order and the packing slip and they clearly made the mistake not me. They just never sent me what I ordered.
It took 3 weeks to get the parts in the 1st place and I was planning on doing some traveling.
I asked them to send me the correct parts and to overnight it as I did not want to wait 3 more weeks.

[snip]

A coworker recently wanted to replace his GMC engine mounts. He had a price from Rock Auto and asked me if I could help him.
I think looked and we found a store in LA selling through ebay that was $15 cheaper when you counted the shipping for the exact same part. The mounts were over $100 all together.
Those mounts were delivered in 3 days by USPS, it worked out well for him. If he went rock auto it could have been 3 weeks.

3 Weeks?? On two unrelated orders that were Years apart? Do you have the Invoice numbers/Order numbers as I'm sure you wouldn't mind RA pulling their records for these transactions.

I just ordered brakes for the rear of a 1992 Honda Civic LX and it took 2 Days to get the parts here shipping UPS Ground. I don't see a "wait 3 weeks and then ship" option on their web site so something isn't quite right.

No I would not mind giving them the order number, but they already have it.
And if they are as good as you say they are then they would easily be able to find the only chargeback transaction they have ever had, right?

I dont think you realize this, but your posts makes it seem like you work for them or know someone that does.
I am just telling what happened with my only dealings with the company, and it was the worst company I have ever had to deal with based on how they treated me with their screw up.
The people on the phone were complete jerks even when I am polite just trying to explain the problem.
They refused to fix their mistake at their expense.

Only after a chargeback did someone at rock auto want to help me, but only if I reversed it.
It is a scummy company.
--
...brought to you by Carl's Jr.


Subaru
1-3-2-4
Premium
join:2001-05-31
Greenwich, CT
kudos:1
reply to TheTechGuru
said by TheTechGuru:

said by Subaru:

Yeah I know they say on the site it can ship UPS or fedEx but in my 40 times ordering I've never seen them use UPS.

That's a good thing too. UPS don't deliver on Saturday's, FedEx does. In my area at least.

We deliver on Saturday but the shipper has to have that option
--
It's NOT Ni-kon It's NE-KON!




LG is NOT Lifes Good It's Lucky Goldstar!



Anonuser

join:2003-01-03
Milwaukee, WI
reply to RockAuto Suc
My shop has ordered from Rock Auto 3 times. 2 times, completely wrong part, Third time, right part, was supposed to be new, received what looked like a old core return???


TheTechGuru

join:2004-03-25
TEXAS
kudos:2
Reviews:
·HughesNet Satell..
·WesTex Connect
said by Anonuser:

My shop has ordered from Rock Auto 3 times. 2 times, completely wrong part, Third time, right part, was supposed to be new, received what looked like a old core return???

Sounds like someone scammed them by returning their old part as a return for refund and not a core return and RA didn't actually look in the box before putting it back on the shelf.
--
CompTIA Network+ Certified


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18
reply to r81984
said by r81984:

I dont think you realize this, but your posts makes it seem like you work for them or know someone that does.

Wow that is quite a stretch at trying to accuse me of having anything other than a consumer relationship with Rock Auto. I have had orders that were pulled wrong (2 out of 45 to 50) which is better than Amazon.com order pull accuracy rate and Rock Auto was very easy to contact and get credit issued, plus I did not have to return wrong parts either time.

If I worked for Rock Auto or had any financial ties to them I would state so in my posts here.

Maybe in your eyes you were polite to them, but came off as condescending to them similar in your accusation that I have some hidden connection to Rock Auto.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?


r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·row44
Any person who reads your previous post would think you have some kind of ties to the company such as working for them. It is not a stretch at all to come to that conclusion from what you posted.

I was completely polite to them until the manager acted like a jerk, there is no any other way to see it.

Rock Auto: Thank you for calling how can I help you.
Me: The brake pads i have do not fit and the part number does not match what is on my invoice.
Rock Auto: What is the part number?
Me: 1234pq
Rock Auto: that is the right part number
Me: no it is not. It is supposed to be 1234qp
Rock Auto: You must have ordered the wrong part number.
Me: No I did not. My invoice says the correct part number. Your picker must have read the part number wrong and pulled the wrong one. I even doubled checked on your website.
Rock Auto: Can you check the part number again?
Me: I can read it to you right off the box. 1234pq and the invoice says 1234qp
Me: Can you send me the correct parts?
Rock Auto: You will have to send your parts back to us first. Did you try to install them on your car?
Me: I have the caliper off right now and they dont fit.
Me: Can you just ship me the correct ones and put a prepaid label in the box so I can send these back at your expense??
Rock Auto: No, you must send those parts back first.
Me: You want me to pay to ship it back?
Rock Auto: Yes, that is our policy to exchange parts.
Me: It is your mistake, why should I have to pay for it?
Me: I need the correct parts and I need them quicker as I will be leaving town in 2 weeks and the first shipment took 3 weeks to get to me with the wrong parts.
Rock Auto: After receiving your parts we can only ship to you with the same shipping that was on the original order.
Me: If you did not make a mistake then I would have my parts, I need you to ship them to me by 3 day or overnight. This is your mistake.
Rock Auto: We cannot do that.
Me: It was your mistake what do you mean you cant do that?
Rock Auto: After receiving your returned parts all we can do is ship them with the same shipping as the original.
Me: but that took 3 weeks and I dont have that long
Rock Auto: there is nothing we can do
Me: I need to speak to a manager or supervisor
.....
Rock Auto Manager: What is the problem?
Me:You guys sent me the wrong parts and the other worker said they wont ship me the correct parts until I pay to ship them back to you at my expense. Then he said he would then ship the correct parts using the same slow shipping that took 3 weeks.
Rock Auto Manager: That is correct. You have to ship the parts back to us and then we will ship them using the same shipping as the original order.
Me: But I dont want to have to pay for your mistake and wait 3 weeks.
Rock Auto Manager: That is our policy, that is all we can do.

***Now I get mad and start treating them like the jerks they are***
Me: This is your screw up. You need to fix this without having me to pay extra and without having me wait 3 more weeks.
Rock Auto Manager: That is our policy.
Me: This is your mistake you need to pay for the return shipping.
Rock Auto Manager: We cannot do that.
Me: If you are not going to correct your mistake I want a full refund so I can buy the parts locally.
Rock Auto Manager: We can only do that once we receive the original parts.
Me: I will not pay any extra.
Rock Auto Manager: We cant do anything until you ship the parts back to us.
Me: The parts you sent me are unsolicited as I did not order them. I will not pay extra to ship anything back to you. This was your mistake you need to fix it. I will ship them back only if you pay for it.
Rock Auto Manager: There is nothing I can do if you dont return the parts.
Me: I am not going to keep arguing with you. You made the mistake and want to make me pay extra. I am just going to do a chargeback, get my money back, and then buy local.
***I hang up the phone***

After I did the chargeback about 2 months later I get a call from Rock Auto.
Rock Auto Manager: This is Rock Auto. We want to talk to you about the chargeback you did for order xxxxxx. We would like that you reverse the chargeback and we can give you a full refund.
Me: There is no way I will do anything to help you out as you refused to fix my situation for your mistake. You are crazy to even be calling me. Put me on your do not call list
***I hung up***

They never bothered me again.
I was polite but they were unreasonable jerks.
I never heard of an online company that refuses to pay the return shipping for their mistake.

I still have no idea why you defend this joke of a company.
--
...brought to you by Carl's Jr.


TheTechGuru

join:2004-03-25
TEXAS
kudos:2
Reviews:
·HughesNet Satell..
·WesTex Connect
reply to RockAuto Suc
For problems with Rock Auto you want to contact Jim Taylor at jimt@rockauto.com (CONFIRMED)

quote:
Jim Taylor, President, is an electrical engineering graduate of General Motors Institute and a University of Chicago MBA. He has more than fifteen years of engineering, management, computer systems, and marketing experience at General Motors, Deloitte & Touche, NutraSweet and Pfizer. Jim enjoys doing things on the weekend like adding fuel injection to his 1977 Lincoln.
Wisconsin State Journal interview of RockAuto’s Jim Taylor

tomt@rockauto.com (UNCONFIRMED)

quote:
Tom Taylor, Vice President Marketing, is an electrical engineering graduate of the University of Michigan, Wayne State University, and the Chrysler Institute of Engineering. Tom has more than ten years engineering and technical sales experience with Chrysler, Rockwell, US Department of State, and a computer start-up company in Seattle. He drives a 1979 Chrysler 300 which has been in the family since new.
staylor@rockauto.com (UNCONFIRMED)

quote:
Sandra Taylor, Vice President Finance Department, is an electrical engineering graduate of General Motors Institute. She has more than six years of automotive engineering and computer systems experience at Pontiac assembly plants. Sandra drives a 2011 VW Jetta Diesel when roads are dry and a 2004 Chevy Colorado 4WD when the snow gets deep.
Hope this helps.

Note this from that PDF article:

quote:
Founded in 1999 in Madison, RockAuto competes with major car parts sellers such as NAPA
Auto Parts, AutoZone and CarParts. It has more than 1 million parts in its catalog, but you won't
find them in RockAuto's offices at 6418 Normandy Lane.
RockAuto's mission is not to stock every car part imaginable but to hook up car owners with the
right supplier or distributor.

"We've worked very hard to build a network of suppliers so if a guy comes to us and needs a very
obscure part for a very obscure car, we should be able to do it," Taylor said. "Our slogan is: All the
parts your car will ever need."
RockAuto just needs to be pickier about the suppliers they pick.

--
CompTIA Network+ Certified


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18

1 recommendation

reply to r81984
said by r81984:

Any person who reads your previous post would think you have some kind of ties to the company such as working for them. It is not a stretch at all to come to that conclusion from what you posted.

Wow, really? That is quite the stretch of the imagination. How many ways can a person tell you that they are only a customer of Rock Auto (just like you yourself claim to be) and that I do not have *ANY* ties financially or otherwise to Rock Auto. So to wrap that up, I work for Rock Auto as much as you work for Rock Auto.

Any person who reads your posts here will find it very, very hard to believe that you have a "transcript" of a phone call from several Years ago. Looking back at your posts it really comes to mind a possible agenda of someone that might be employed to run a smear campaign on Rock Auto by some competitor of theirs.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

tnt

join:2003-03-10
I recently received the wrong air filter. One digit off from the part I ordered. Called them and they offered to send out the correct air filter and did not want the filter I had received in error back. I have no complaints.


r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·row44
reply to Doctor Olds
said by Doctor Olds:

said by r81984:

Any person who reads your previous post would think you have some kind of ties to the company such as working for them. It is not a stretch at all to come to that conclusion from what you posted.

Wow, really? That is quite the stretch of the imagination. How many ways can a person tell you that they are only a customer of Rock Auto (just like you yourself claim to be) and that I do not have *ANY* ties financially or otherwise to Rock Auto. So to wrap that up, I work for Rock Auto as much as you work for Rock Auto.

Any person who reads your posts here will find it very, very hard to believe that you have a "transcript" of a phone call from several Years ago. Looking back at your posts it really comes to mind a possible agenda of someone that might be employed to run a smear campaign on Rock Auto by some competitor of theirs.

LOL, I just post how basically the conversation went and you knock me for it.
I dont get why you are so quick to fight for rock auto.

The way rock auto treated me was pathetic, but yet you knock me.
Normally you have have common sense and are respected with your postings, but you act different when it comes to rock auto posts.

They are just one retailer in a sea of auto parts retailers and they have very bad customer service. Its not my fault their customer service is bad.
--
...brought to you by Carl's Jr.


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18

1 recommendation

said by r81984:

LOL, I just post how basically the conversation went and you knock me for it.
I dont get why you are so quick to fight for rock auto.

The way rock auto treated me was pathetic, but yet you knock me.
Normally you have have common sense and are respected with your postings, but you act different when it comes to rock auto posts.

Believe what you wish, I'm not trying to convert you.
I find it hard to understand why they would single you out and treat myself and others so very fairly? It just doesn't add up...
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?


r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·row44
You just have blinders on.
»www.resellerratings.com/store/RockAuto
»www.bbb.org/wisconsin/Business-R···mplaints
Others have has same problems as me including having Rock Auto refuse to cover the return shipping for Rock Auto's mistake in sending wrong parts.
said by March 2013 BBB :
I immediately called Rock Auto and told them that my mechanic said that he could not use that part. I told the representative that I would need to return that item, he told me that I would need to pay for the return shipping. I told the rep that I disagreed with that because the part wasn't correct, he still refused
-------------------------------------

When I called on Monday, March 18, 2013 and spoke with Dan, I told him that I would be filing a complaint with the BBB and he told me to "go ahead." The employees of Rock Auto are bullies that commit fraud and hide behind the Internet. This business needs to be held accountable.
-------------------------------------
Part of response after the BBB got Rock Auto to refund the shipping.

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is somewhat satisfactory to me. I feel that the refund is not an additional refund, it is my complete refund. It is petty to characterize what I am due as an additional refund, therefore making it seem as though Rock Auto has went above and beyond the call of duty to ensure good customer service. When in reality I have been treated extremely rude and forced to resort to third party mediation to get an issue resolved. I also was not apologized to for the rude treatment I received from the "customer service" representatives. Thank goodness for the Better Business Bureau of Wisconsin!
In their response they were willing to refund the shipping only after the buyer removed the BBB complaint. For me they were only willing to refund or even fix their problem only if I reversed the charge back I did.
There are many others with similar complaints about wrong parts and rude customer service.

Several years later than my incident, but the same crap and rude customer service workers.
--
...brought to you by Carl's Jr.


saillaw
Premium
join:2007-05-08
Dismay
kudos:2
You should have gone to O'Reilly's -- they will price match, are good with returns, don't charge for shipping on special orders to the store, and usually have someone on duty who knows what they are talking about. Plus, if you do happen to run into the rare idiot/jerk behind the counter, going up the ladder sees the problem quickly remedied..... At least that is my experience.

And no, I am not being paid to say this and I don't work for them or any competitor.
--
/)_/)
( . . )
C(")(")


DarkLogix
Texan and Proud
Premium
join:2008-10-23
Baytown, TX
kudos:3
IMO if you want a standard part just go to Autozone or O'Reilly's.

If its time critical don't go online (Time critical is one thing Brick/mortar stores have going for them.)

And if its some very specific part that's not time critical and on a fairly recent model the dealer can be useful.

For ford parts I go to tituswillfordparts.com you get a better price than a normal dealer.
--
»www.change.org/petitions/create-···imcity-4


Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
kudos:18
reply to r81984
said by r81984:

You just have blinders on.

Others have has same problems as me

Right. NOT the Majority. You seem to miss the fact that for every complaint there are hundreds to thousands of satisfied people that don't go to Reseller Ratings or to BBB to post that they are satisfied. Sorry but you are wasting your time here. I know better and my personal, UN-reimbursed experience is not like yours, but I'm very satisfied with my orders from Rock Auto.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?


r81984
Fair and Balanced
Premium
join:2001-11-14
Katy, TX
Reviews:
·row44
reply to RockAuto Suc
LOL, you wont stop defending them.
You are not even willing to acknowledge their horrible customer service even when people tell you the truth about what happened.

The day they treat you like shit, you will come back here and post with your tail in between your legs.
--
...brought to you by Carl's Jr.