| [HN7000S] Cannot access secure websites for 11 days now I have been having problems since 1/24/13 trying to access secure websites. My problem was accelerated to the Level 4 team on 1/31 and every day since then I have called and been told that I will receive a call back from the Level 4 Team. Still no call back, yet every day a promise. Anyone else having this problem? |
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| All https sites are working on my 7000s @117w 1090. |
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 RB
@direcpc.com | reply to djkaeliben
Yes i am having the same problem. it seems that i can connect to certain websites, but websites such as google, facebook or my college i cannot connect to. getting to be a pain the the butt if you know what i mean. I called them the last couple days and they been telling me that its on my end. To me it seems that it tries to connect and gets rejects. I guess i am on satellite 93 west @ 1334 Mhz |
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| Make sure you don't have a proxy configured in your browser and then see if it works. |
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RB
@direcpc.com | Nope no proxy configured. seems like the trouble is with Https sites |
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| reply to djkaeliben
How do I know if there is a proxy configured in my browser? This is new to me - never had a problem which lasted this long before and first time coming to this forum. |
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 gwalkPremium
join:2005-07-27
Rothbury, MI | reply to djkaeliben
HTTPS working here on 91W @985
Have you tried another browser ?
I have had issues in the past getting into my credit union using IE9 but using Opera got right in. |
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| reply to djkaeliben
Re: [HN7000S] Cannot access secure websites for 13 days now 93W, I tried Opera - no luck.
And by the way I am at 93W, 1278 MHz |
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RB
@direcpc.com | Well it seems to be working for me all day. Didn't do nothing just decided to connect to those type of websites. Changing browsers doesn't seem to help when it does happen. Hopefully it keeps working for now, but i doubt it. |
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| reply to djkaeliben
I have experienced the same problem (can not log onto secure websites) since 2/4/13. We have the new Gen4. Can not log onto secure web sites including Facebook, Google, MyHughesnet, etc., or log in to get email. Was on Tech Support call last night for over 2-hours. Call ended with problem being advanced to Level 4 Tech Support with expected call back in 3-5-days? Has this been resolved by others yet? |
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| reply to djkaeliben
Re: [HN7000S] Cannot access secure websites for 11 days now 1
Re-register Internet Explorer Files
Windows 7 Driver Download
Windows 7 Drivers Latest Download. Microsoft Certified. (Recommended)
www.Windows-7.DriverUpdate.net
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Go to the Start Menu ¨ Run: "%ProgramFiles%"\Internet Explorer\iexplorer.exe /rereg
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OR Start ¨ Run ¨ Type "regsvr32 softpub.dll" (without quotes) and wait for the OK message; then try again.
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You may also want to download this file from dsvs.org, it is a batch script that will register all of the .dll files in IE, a lot easier than above.
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Remember to delete all cookies, all damaged, unknown plugins, enable defaults on security and privacy tab, clear SSL state, put defaults in advanced tab, and disable all "manage addons" in programs tab.
You can also try the Windows anti-spyware utility. That application has tools to restore Internet Explorer settings, and fix related issues.
Make sure all firewalls are off when troubleshooting.
Always try to go into "Safe Mode with Networking" to see if it works.
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| reply to djkaeliben
Open Browser, Click: Tools -> Internet Options -> Connections ->
LAN Settings
Then look on the bottom half of the window & make sure that nothing is checked under the Proxy Server Section. |
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| reply to djkaeliben
Well I spent 1 1/2 hours on the phone with a Level 4 Tech and he couldn't solve my problem. We went through most of the things shown above. He elevated my problem to the Engineer Dept.
And now it is 14 days that I cannot access secure websites.
Other browsers do not work. No proxy settings, etc. He walked me through all of it, and couldn't fix it. Very, Very frustrated at this point. |
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| reply to djkaeliben
Oh and I forgot to mention that last night I found the Hughes.net Community forum and posted my problem. I thought it wouldn't work because I had to sign in through Facebook and that is one of the sites that I have been unable to access. But, lo and behold, my post did work. So I checked a few secure sites and I was able to acces them for about 30 minutes, then back to square one. Not able to acces any since then. So it works occassionally. |
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RB
@direcpc.com | Well i worked with no problem for the last two days, but it is acting up again. very frustrating that one can log onto bing or yahoo but no google. |
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| reply to djkaeliben
We have been down for one week since 2/1/13. Cannot get a straight answer but was promised credit for one week. We will see. prior to this Gen4 had been functioning OK for about 3 months. |
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| Well, it is 16 days now that I cannot access secure websites. My case has been referred to the Engineers. This is getting ridiculous. |
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| reply to djkaeliben
Have you tried to disable TurboPage?
»Satellite Forum FAQ »Can the system be set to not use the Web Acceleration Proxy at the NOC? |
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| Tier 4 tech tried this and it didn't work. |
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| reply to djkaeliben
I am on 93W 1427. HTTPS is working. Have you taken the computer to a friend's house, and see if it works there? I have had https failures too, but they come and go, never sustained for more than an hour or two, and I believe it is capacity related. |
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