| reply to mountainview
Re: [HN7000S] Cannot access secure websites for 11 days now mountainview, Teir 4 is what they called it. Had the same rep on the line the whole time but he kept putting me on hold and speaking to others. He finally gave up, after one hour, and said he passed it on to tier 4. Called in last week again for another issue and heard the same thing after another hour. Tier 4 tech support will be contacting me in 2-3 days. Don't know what happened to tiers 2 and 3.
All I have to say is be persistent, call back if they don't contact you, and post your experiences on »community.myhughesnet.com/hughesnet
I will be calling back tomorrow (3 days have passed) to give them some hell. |
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| reply to Just Rachel
I'm up to 24 days today and still can't access secure sites. But they assure me that they are working on it. |
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| reply to djkaeliben
I've been fighting my internet for months now. I've never had so many problems in nearly 10 years with Hughes. Sometimes it's https sites and sometimes it's http sites. Right now I'm having to fiddle with the turbopage nearly all day long. I called once and when I got a call back (weeks later) the only solution they offered was to switch to Gen4. I won't do that. I'm afraid to call again. I know there will be no resolution.  |
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| reply to djkaeliben
Tier 4? Or the 4th c/s rep..... I don't think you can get a tier 4... |
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| reply to djkaeliben
I had the opposite happen to me in December 2012. Was getting 'connection reset' errors on http but using https (if supported) worked every time. Had tier 4 support and they even came out to re-align my dish but it did not help. Then all of a sudden it started working again. Took 2 weeks and never got an explanation. Turbopage helped in the 1st week but did nothing the second week. BTW I did notice that my IP changed when it got fixed. First time it changed in years. |
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| reply to djkaeliben
I've had Gen4 for about 2 months now. I just started experiencing the HTTPS issue last night, couldn't reach any site that used it, such as Google, Hotmail, etc.. At first I tried everything, flushing dns, clearing cache/cookies, changing browsers (tried Chrome, Firefox, and IE), setting my DNS server as 8.8.8.8, disabling web acceleration on the Hugesnet modem; nothing resolved this issue. I was able to ping the servers but wasn't able to access them via browser. I then tethered my computer to my phone and everything started working fine. This issue is definitely on Hughesnet's end. |
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| reply to gwalk
Re: [HN7000S] Cannot access secure websites for 20 days now Oh ok, I understand. |
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 gwalkPremium
join:2005-07-27
Rothbury, MI | reply to djkaeliben
Re: [HN7000S] Cannot access secure websites for 11 days now and I believe it is capacity related
I think he may have been refering to Hughes capacity, not that of your computer. |
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| reply to tompierre
I've had this computer for only one year and it has more capacity than I know what to do with. It is an ASUS gaming computer with lots of unused memory. It has worked fine up until January 24th then I suddenly could not access https sites. Hughes.net has admitted that the problem is at their end and that there are others with the same problem. |
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| reply to djkaeliben
I am on 93W 1427. HTTPS is working. Have you taken the computer to a friend's house, and see if it works there? I have had https failures too, but they come and go, never sustained for more than an hour or two, and I believe it is capacity related. |
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| reply to notech
Tier 4 tech tried this and it didn't work. |
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| reply to djkaeliben
Have you tried to disable TurboPage?
»Satellite Forum FAQ »Can the system be set to not use the Web Acceleration Proxy at the NOC? |
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| reply to Zeep
Well, it is 16 days now that I cannot access secure websites. My case has been referred to the Engineers. This is getting ridiculous. |
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| reply to djkaeliben
We have been down for one week since 2/1/13. Cannot get a straight answer but was promised credit for one week. We will see. prior to this Gen4 had been functioning OK for about 3 months. |
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 RB
@direcpc.com | reply to djkaeliben
Well i worked with no problem for the last two days, but it is acting up again. very frustrating that one can log onto bing or yahoo but no google. |
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| reply to djkaeliben
Oh and I forgot to mention that last night I found the Hughes.net Community forum and posted my problem. I thought it wouldn't work because I had to sign in through Facebook and that is one of the sites that I have been unable to access. But, lo and behold, my post did work. So I checked a few secure sites and I was able to acces them for about 30 minutes, then back to square one. Not able to acces any since then. So it works occassionally. |
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| reply to djkaeliben
Well I spent 1 1/2 hours on the phone with a Level 4 Tech and he couldn't solve my problem. We went through most of the things shown above. He elevated my problem to the Engineer Dept.
And now it is 14 days that I cannot access secure websites.
Other browsers do not work. No proxy settings, etc. He walked me through all of it, and couldn't fix it. Very, Very frustrated at this point. |
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| reply to djkaeliben
Open Browser, Click: Tools -> Internet Options -> Connections ->
LAN Settings
Then look on the bottom half of the window & make sure that nothing is checked under the Proxy Server Section. |
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| reply to djkaeliben
1
Re-register Internet Explorer Files
Windows 7 Driver Download
Windows 7 Drivers Latest Download. Microsoft Certified. (Recommended)
www.Windows-7.DriverUpdate.net
2
Go to the Start Menu ¨ Run: "%ProgramFiles%"\Internet Explorer\iexplorer.exe /rereg
3
OR Start ¨ Run ¨ Type "regsvr32 softpub.dll" (without quotes) and wait for the OK message; then try again.
4
You may also want to download this file from dsvs.org, it is a batch script that will register all of the .dll files in IE, a lot easier than above.
5
Remember to delete all cookies, all damaged, unknown plugins, enable defaults on security and privacy tab, clear SSL state, put defaults in advanced tab, and disable all "manage addons" in programs tab.
You can also try the Windows anti-spyware utility. That application has tools to restore Internet Explorer settings, and fix related issues.
Make sure all firewalls are off when troubleshooting.
Always try to go into "Safe Mode with Networking" to see if it works.
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