| reply to tompierre
Re: [HN7000S] Cannot access secure websites for 11 days now I've had this computer for only one year and it has more capacity than I know what to do with. It is an ASUS gaming computer with lots of unused memory. It has worked fine up until January 24th then I suddenly could not access https sites. Hughes.net has admitted that the problem is at their end and that there are others with the same problem. |
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 gwalkPremium
join:2005-07-27
Rothbury, MI | and I believe it is capacity related
I think he may have been refering to Hughes capacity, not that of your computer. |
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| Re: [HN7000S] Cannot access secure websites for 20 days now Oh ok, I understand. |
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| reply to djkaeliben
Re: [HN7000S] Cannot access secure websites for 11 days now I've had Gen4 for about 2 months now. I just started experiencing the HTTPS issue last night, couldn't reach any site that used it, such as Google, Hotmail, etc.. At first I tried everything, flushing dns, clearing cache/cookies, changing browsers (tried Chrome, Firefox, and IE), setting my DNS server as 8.8.8.8, disabling web acceleration on the Hugesnet modem; nothing resolved this issue. I was able to ping the servers but wasn't able to access them via browser. I then tethered my computer to my phone and everything started working fine. This issue is definitely on Hughesnet's end. |
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| reply to djkaeliben
I had the opposite happen to me in December 2012. Was getting 'connection reset' errors on http but using https (if supported) worked every time. Had tier 4 support and they even came out to re-align my dish but it did not help. Then all of a sudden it started working again. Took 2 weeks and never got an explanation. Turbopage helped in the 1st week but did nothing the second week. BTW I did notice that my IP changed when it got fixed. First time it changed in years. |
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| reply to djkaeliben
Tier 4? Or the 4th c/s rep..... I don't think you can get a tier 4... |
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| reply to djkaeliben
I've been fighting my internet for months now. I've never had so many problems in nearly 10 years with Hughes. Sometimes it's https sites and sometimes it's http sites. Right now I'm having to fiddle with the turbopage nearly all day long. I called once and when I got a call back (weeks later) the only solution they offered was to switch to Gen4. I won't do that. I'm afraid to call again. I know there will be no resolution.  |
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| I'm up to 24 days today and still can't access secure sites. But they assure me that they are working on it. |
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| reply to mountainview
mountainview, Teir 4 is what they called it. Had the same rep on the line the whole time but he kept putting me on hold and speaking to others. He finally gave up, after one hour, and said he passed it on to tier 4. Called in last week again for another issue and heard the same thing after another hour. Tier 4 tech support will be contacting me in 2-3 days. Don't know what happened to tiers 2 and 3.
All I have to say is be persistent, call back if they don't contact you, and post your experiences on »community.myhughesnet.com/hughesnet
I will be calling back tomorrow (3 days have passed) to give them some hell. |
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