 WiMax
join:2003-07-12
Canada
 ·ikTel Networks
 ·Cogeco Cable
·Start Communicat..
 ·Vonage
| When will START speed match Cogeco? My understanding of the 2011 CRTC ruling with respect to TPIA was that they must speed match the incumbent? Cogeco currently offers 6/10/20/30/60 mbps. Start offers 4/20/30/55 that only matches two packages and they don't have 10mbps which is what I would prefer. Also, Cogeco's u/l speeds are all faster. Will Start be speed matching soon?
Can someone from Start address this question? |
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 roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | We're still waiting for confirmation on the date at this point, should be soon. We won't be offering the 10Mbps plan though, our standard package is the 20Mbps plan now with the basic tier below that at 4Mbps, soon going to 6Mbps. |
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WiMax
join:2003-07-12
Canada Reviews:
·ikTel Networks
·Cogeco Cable
·Start Communicat..
·Vonage
| said by rocca:We're still waiting for confirmation on the date at this point, should be soon. We won't be offering the 10Mbps plan though, our standard package is the 20Mbps plan now with the basic tier below that at 4Mbps, soon going to 6Mbps.
Thanks for the reply. I have the 10mbps and it's the sweet spot for me - right speed and bandwidth. I'm trying to save some money and even though your 20mbps is faster, I don't need it and overall I'll only save $5/mo. |
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| reply to WiMax
I get that the start page can be "hard" to find, I went through that with Electronic Box but is there any reason that representatives from that company that respond here do not try to direct people to it to create more exposure? |
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Reviews:
·Start Communicat..
| said by Dunlop:I get that the start page can be "hard" to find, I went through that with Electronic Box but is there any reason that representatives from that company that respond here do not try to direct people to it to create more exposure?
The goal is to have the Start forum placed in the main "Canadian" forum group section. I do not know what needs to be done in this regard. Perhaps the mods are waiting to see if traffic from the current Start ad-hoc forum will be consistent enough to place it in the main Canadian section. |
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| reply to Dunlop
said by Dunlop:is there any reason that representatives from that company that respond here do not try to direct people to it to create more exposure?
They don't want to. |
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| reply to WiMax
Rocca, when the basic tier goes to 6Mbps will the price remain the same and will there still be an unlimited option? |
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WiMax
join:2003-07-12
Canada Reviews:
·ikTel Networks
·Cogeco Cable
·Start Communicat..
·Vonage
| reply to Dunlop
said by Dunlop:I get that the start page can be "hard" to find, I went through that with Electronic Box but is there any reason that representatives from that company that respond here do not try to direct people to it to create more exposure?
Dunlop, Start doesn't own this forum and DLSR will give them their own forum when they are ready to. It's very easy to find ANY thread about ANY company, simply use the search box at the top of any page. Want to find out about Start? Type "start". How hard can that be? |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | reply to Toastertech
said by Toastertech:Rocca, when the basic tier goes to 6Mbps will the price remain the same and will there still be an unlimited option?
Not 100% sure yet, but probably. |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | reply to Simple answr
said by Simple answr :said by Dunlop:is there any reason that representatives from that company that respond here do not try to direct people to it to create more exposure?
They don't want to. We actually have no agenda. We simply are here to help answer questions and what the mods want or don't want is up to them. We aren't here to try and tell people where to post. If the questions come up in the main forum we answer them, if they come up in the adhoc forum we answer those too. This is the value we try to bring back to DSLR. Personally I don't understand why the mods don't create specifically targeted forums at the request their members (not just for us of course) but it's not my place to make that decision and I'm sure they have reasons for it. |
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| reply to WiMax
I assume that 20 Mbit is always 16 Mbit (or whatever the 16 Mbit plan is) in the non docsis3 cogeco areas |
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| reply to WiMax
Do you have a rough idea on changing 55 to 60? Will it be the same cost and will the bandwidth go up? |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | said by coaxguy:Do you have a rough idea on changing 55 to 60? Will it be the same cost and will the bandwidth go up?
Not 100% sure yet, but likely same price/usage. Unless the CRTC decision comes out before then... |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | reply to WiMax
said by WiMax:My understanding of the 2011 CRTC ruling with respect to TPIA was that they must speed match the incumbent? Cogeco currently offers 6/10/20/30/60 mbps. Start offers 4/20/30/55 that only matches two packages and they don't have 10mbps which is what I would prefer. Also, Cogeco's u/l speeds are all faster. Will Start be speed matching soon?
Can someone from Start address this question?
New speeds are in affect now. Current customers will be automatically moved to the new speeds (4Mbps -> 6Mbps and 55Mbps -> 60Mbps), just need to reboot the modem. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
1 edit | said by rocca:....Current customers will be automatically moved to the new speeds (4Mbps -> 6Mbps and 55Mbps -> 60Mbps)....
I see that the START website has already been updated to reflect these new speeds in Cogeco-Land. 
6/1.5/100 is pretty respectable for something called 'BASIC' - Surely blows away typical DSL, especially the 1.5 Mbps UPLOAD speed !
(and also not expensive) |
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 Celery
join:2004-01-19
St Catharines, ON
·ikTel Networks
| reply to rocca
said by rocca:We're still waiting for confirmation on the date at this point, should be soon. We won't be offering the 10Mbps plan though, our standard package is the 20Mbps plan now with the basic tier below that at 4Mbps, soon going to 6Mbps.
That's too bad. The 10Mbps plan, like WiMax  said above, is the sweet spot for me. I'm not willing to drop to 6Mbps.
If you offered 10Mbps, I would switch ASAP. |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | Thanks for the feedback. The existing packages are pretty granular already (ie $10 steps) but after the CBB decision we'll see how that effects things and re-evaluate. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
2 edits | said by rocca:....The existing packages are pretty granular already (ie $10 steps), but after the CBB decision we'll see how that effects things and re-evaluate.
Yes, there are pros & cons when deciding how many packages to offer.
PROS : Flexibility, fitting more (or less) folks' niches and budgets.
CONS : Confusion, cost of administration, billing errors/misunderstandings.
I too thought that START dropping the 'OLD Standard' tier was not such a good an idea at first, and then also reassigning the name to a much faster tier.
It reminds me of Timmies rotating the names for their coffee cup sizes last year.
However, now that the lowest tier has been boosted to 6/1.5 , it sort of compensates a bit for that - except the cap is still 100 GB - though even with their recent increase of 100%, look at how little cap that GOUGEco delivers for that tier ! - 30 GB ! - So is 100 GB all that bad ?
The only retail tier which Cogeco offers which seems to be redundant is their 14Mbps tier - almost same as their 20 tier in all respects, even price.
Even for THEM, the 10Mbps tier seems to serve a purpose.
10 supports STREAMING much better than 6 does.
Would there be a fair enough price point available if START were to [even now] offer a package of (for example) 10/1.5/150 ?
Possibly $34.95 per month ? |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | We knew the 4Mbps to 6Mbps was coming which helped make that decision easier. As for the 100GB on Basic, that is why it's basic and at $30 it's pretty hard to beat - even so, the vast majority (of non-DSLR users ) are well under 100GB still. As you correctly point out, too many packages ends up with another set of issues and with Cogeco side we can't bump up 50GB of capacity and the difference in circuit cost for $5, just not viable unfortunately - even doing 10Mbps with 100GB it's unlikely it'd work at $34.95. Once CBB changes we'll have a chance re-evaluate and see what we can put together. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by rocca:....Once CBB changes we'll have a chance re-evaluate and see what we can put together.
Based upon past experience, I know that I'd better get my fire extinguisher ready for after I make this next statement, but I'd rather we still had UBB for billing between the incumbents and the Indies.
Aside from the rates themselves being stupid, with UBB it was FAR easier for an Indie ISP to figure out where everyone stood when defining what packages to offer, IMNSHO.
UBB itself is not a bad thing in principle.
Just the greed-inflated rates [for it] from the incumbents were, and I stated this many times here during that phase of things. |
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