said by ZW_Joe:
I've been able to get things done, but the amount of effort to get what I think are simple answers has been insane.
Every employee is rated by a set of numbers that are impossible to achieve, combined with department after department with call centers located all over the world. This causes employees to "pad their numbers" with ridiculous "resolutions" to customer problems.
I've worked for a lot of companies and ATT is the worst yet in every category.