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ZW_Joe

join:2005-10-08
San Anselmo, CA

[General] My Business DSL Account is treated like the Black Shee

I recently ordered 3mb/512k DSL Service for my business. I have the extra static IPs, dry loop, etc.

Since my initial order everything about this account has been off. When I call the numbers provided on the emails, invoices, etc. no one seems to know who I am. The site businessdirect.att.com won't allow me to register. Says I don't have a valid account.

The service of the product has been what I expected, but the support for this account has been nothing short of bizarre and disappointing.

You'd think the business products would have a higher level of hands on support, but this is really frustrating since just trying to get basic info is a real challenge.

Not sure if other people have experienced this, but its really bugging me.



wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1

Re: [General] My Business DSL Account is treated like the Black

Have you posted in the att direct forum?


ZW_Joe

join:2005-10-08
San Anselmo, CA

No. This was more of a rant. I just needed to get it out there.

I've been able to get things done, but the amount of effort to get what I think are simple answers has been insane.



wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1

said by ZW_Joe:

This was more of a rant. I just needed to get it out there.

Okay........


David
I start new work on
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:101
reply to ZW_Joe

we are always here to help.. I kind of wish they would combine all the DSL forums by now. That way more eyes equals more help from all over.



DataRiker
Premium
join:2002-05-19
00000
reply to ZW_Joe

said by ZW_Joe:

I've been able to get things done, but the amount of effort to get what I think are simple answers has been insane.

Every employee is rated by a set of numbers that are impossible to achieve, combined with department after department with call centers located all over the world. This causes employees to "pad their numbers" with ridiculous "resolutions" to customer problems.

I've worked for a lot of companies and ATT is the worst yet in every category.