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cdeen

join:2013-02-04
Mississauga, ON

Cogeco Channel Drops

Hey - has anyone else noticed they are no longer receiving the channels they used to? I have been with Cogeco for 2+ years have always received CP24 and now all of a sudden its gone



Cogeco_Aaron
Premium,VIP
join:2011-07-11
kudos:6

said by cdeen:

I have been with Cogeco for 2+ years have always received CP24 and now all of a sudden its gone

Are you on digital? If so, what shows up on that channel under the guide? What happens when you go to the channel that is supposed to be CP24?

cdeen

join:2013-02-04
Mississauga, ON

what shows up on that channel under the guide?

Its shows an error warning and code

I don't have the exact code tbh the damn thing pissed me off I just unplugged it



Cogeco_Aaron
Premium,VIP
join:2011-07-11
kudos:6

said by cdeen:

I don't have the exact code

When you're able to re-connect it, if you could note the error down, I might be able to help you. Otherwise, feel free to contact our technical support for assistance!

cablesmurfet

join:2012-05-28
Burlington, ON
reply to cdeen

Does the package you subscribe to include CP24?? If it does, call tech support to see what's going on.


cdeen

join:2013-02-04
Mississauga, ON
reply to cdeen

Yeah, I've called about a dozen times concerning the channel drops and they kept telling me to re-boot my box


cablesmurfet

join:2012-05-28
Burlington, ON

If you haven't already, try rebooting the box to see if you can receive CP 24. If that doesn't work, tell tech support.