O Canada! > Canadian > TekSavvy > Cable users: Please help me by posting your Speedtest

Cable users: Please help me by posting your Speedtest

"extra extra large" was between 2.5 - 3.0 MB/s


Very similar on speedtest.teksavvy.com

Edit: You may want to try testmy.net. I was never a fan of Flash-based speed tests.

reply to VyTed99

reply to BoogaBooga
Thanks, could you also please include what you are currently subscribed to, whether it is 18 or 28 MBps. And please everyone who wants to help include the eastlink 2 extra large speed test.

You should post the following:

-tracert to somewhere so we can see the exact POI you are on
-your modem's line stats

Did you have Rogers cable internet before hand? If so were the speeds of similar issue?

Have you tried replacing the modem?

I would agree that the flash tests are poor for this case because they are multi-threaded. Your line is likely capable of the full advertised speed just not in a single thread like it should be. Hence the difference between the file download speeds and the flash test speed.

Let me correct that my friend's speed test is around 40 while it was in the 50's later last year.. He is still getting the same speed on the eastlink test though.

My house did not even have a cable line running to it before Teksavvy came in, I had to have a technician run a line from the nearest post to my place. The line was then cut by a lawn mower because it wasn't buried/forgotten about, and they replaced the line.

I'll give the stats to you. Would I be able to borrow a friends modem to try his out or would this not work?

reply to VyTed99
Hi i have the same issue and its very annoying. I live in ottawa east on ogilvie street.

I am downloading "extra extra large file" at 150-200kb/s. I'm on the 28/1 package. It's 7:53 PM EST. picture: »puu.sh/1XCJR

here is the second test that is impacted with the fake speeds of speed boost:

third test speed boost as well: »puu.sh/1XCOd

i know what you are feeling bro it sucks the speed boost makes it look fantastic when you can't even download at what you should which is 2mb/s+ at least instead you're getting less than 200kb it use to be really fast like 3.5-4mb all the time when I use to download files but now its very bad..

Okay here is my tracert for yahoo.ca:

Tracing route to yahoo.ca [68.180.206.184]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms dddoo [192.168.1.1]
2 8 ms 8 ms 7 ms 10.125.72.1
3 10 ms 10 ms 11 ms 24.156.142.1
4 8 ms 7 ms 8 ms stlaurent2.cable.teksavvy.com [69.165.168.250]
5 48 ms 40 ms 40 ms stlaurent1.cable.teksavvy.com [24.246.55.1]
6 52 ms 46 ms 52 ms tge11-3.fr4.yyz.llnw.net [208.111.134.241]
7 64 ms 64 ms 60 ms tge22-4.fr3.ord.llnw.net [69.28.189.137]
8 34 ms 34 ms 34 ms pat2.che.yahoo.net [206.223.119.17]
9 51 ms 53 ms 78 ms ae-5.pat2.dnx.yahoo.com [216.115.96.55]
10 84 ms 84 ms 83 ms ae-7.pat2.sjc.yahoo.com [216.115.96.112]
11 84 ms 83 ms 111 ms ae-1-d160.msr1.sp1.yahoo.com [216.115.107.61]
12 86 ms 110 ms 87 ms te-9-1.bas-a1.sp1.yahoo.com [209.131.32.21]
13 84 ms 85 ms 85 ms w2.rc.vip.sp1.yahoo.com [68.180.206.184]

Trace complete.

And here is my modem stats: »puu.sh/1XCXb

reply to VyTed99
OP: Try the bell speed test here: »support.bell.ca/Internet/Internet-Speed-Test

See what speeds this reports. While speedBoost will still show up, this uses a larger file than most speedtests and is a better real-world approximation.

For the eastlink file you listed, I get only 1.0 MB/sec...but that's a problem on Eastlink's end, not TekSavvy's. I can over 3.0 MB/s on other downloads right now.

bells internet speed test results for me:
»puu.sh/1XDla

Well, seeing as Bell's servers shouldn't have any special links to TekSavvy, this would indicate to me that your connection is generally fine, though there could always be weird circumstances with certain connections.

As I said earlier, the OP's link to eastlink was slow for me...and that's because eastlink's server can't keep up, not because of my TekSavvy connection.

reply to mikee
Ok, there might be some sort of issue with Eastlink at the current moment because the tech support guy said he isn't getting ideal results with them either. I will run that Bell test.

I had my friend run it in Ottawa who is on the 28Mbps and he got 34.9 download/1 up.. So obviously it is still reading a bit high.

Yes, speedboost will always affect things a bit.

Also, I should mention that there is a generalized issue with TekSavvy's cable links right now...it's affecting some people's speeds more than others, and should be fixed in a couple of weeks according to TSI.

reply to VyTed99
7 ms 7 ms 7 ms richmond2.cable.teksavvy.com [69.196.175.66]
5 15 ms 16 ms 13 ms richmond2.cable.teksavvy.com [69.196.175.65]
6 111 ms 101 ms 102 ms tge11-3.fr4.yyz.llnw.net [208.111.134.241]
7 15 ms 19 ms 33 ms ve5.fr3.yyz.llnw.net [69.28.171.141]
8 120 ms 117 ms 124 ms tge28-2.fr3.lga.llnw.net [69.28.189.141]
9 128 ms 131 ms 140 ms tge13-1.fr3.iad.llnw.net [69.28.189.30]

reply to VyTed99


tried multiple servers, teksavvy, nexicom and finally blink. teksavvy server provided the poorest results.

on wireless as well.

reply to VyTed99
Diagnosing speed issues with Speedtests ...

»Rogers HiSpeed FAQ »How can I check my Performance with Speedtests

reply to VyTed99
There IS a problem with TSI's speeds recently and anything else is because they don't know what they're talking about. A technician on the phone, I find, usually lacks the intellect or skill to diagnose anything like what is happening. I support medical clinics all over the province and have seen clinics' speeds where they use TSI internet drop some time around December/January. Most notably, I have requested different packages from my TSI reseller (I'm on the 20/1 officially, gf'd in) to resolve the issue but I don't expect much on that end considering there is an Infra issue here.

I was consistently pulling in 3MB/s down and sometimes exceeding that but now....nada. I've been working long hours and noticing that even SSH is piss poor slow, youtube is pathetic and streaming anything else is horrible. My upload speeds are disgusting and embarrassing peak/non-peak. It's always garbage. It took me four hours to upload a 130MB WAR file when it normally takes me about 2 hours. The upload was going anywhere from 30-75kB/s. And considering, I pulled over 290 hours of work last month; I can damn well say that I know there is an issue.

That large file also exhibits what I've been noticing (275kB/s). The cable wiring at my apartment just got a rewire completed and I'm the closest connection to the "riser", low power and 8+dB of signal.

I have an SB5101 right now and my ISP is sending an SB5101N in response to my questions regarding a DOCSIS3.0 modem. I could only download this file at 275kB/s. Even my SSH is effing terrible.

 
Tracing route to www.google.ca [74.125.226.63]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  DD-WRT [192.168.1.1] 
  2     8 ms    12 ms     8 ms  10.124.131.1 
  3    16 ms    15 ms    11 ms  gw01.mtki.phub.net.cable.rogers.com [66.185.89.17] 
  4   111 ms   106 ms   103 ms  stlaurent2.cable.teksavvy.com [69.165.168.250] 
  5    13 ms    15 ms    25 ms  stlaurent3.cable.teksavvy.com [24.52.255.81] 
  6    15 ms    14 ms    18 ms  72.14.212.134 
  7    40 ms    40 ms    41 ms  216.239.47.114 
  8    18 ms    17 ms    15 ms  64.233.175.132 
  9    16 ms    13 ms    14 ms  yyz06s06-in-f31.1e100.net [74.125.226.63] 
 
Trace complete.
 

reply to VyTed99
Ran a test on both speedtest and the eastlink test you posted. I am on the 28/1 Cable package. At first I was only getting 2.7Mbps down but after I reset my DHCP lease, the results are below:





Ottawa is having ongoing issues and if I'm not mistaken TSI's CEO Marc has said Ottawa is first priority in switching the POIs there to then Aggregated POI network.

reply to VyTed99
28/1

Eastlink:

reply to VyTed99
I'm on the Cable 18 plan (18/0.5). With the "Extra Extra Large file", my download speed ranged from 1.1 MB/s to 1.3 MB/s.

reply to VyTed99
Maybe I'm missing something here... When calculating the speed tests, I'm seeing nothing that seems unusual here. Most times, when downloading a file in a single link, the actual speed may vary slightly. This also holds true with the flash tests, depending on the server. What I don't understand is how this shows a "problem" when you take into account how the speed tests are derived.

The formula is as follows:

x Mbit * 1,000,000 (bits/Mbit) = y bits
x bits / 8 (bits/Byte) = y Bytes
x Bytes /1,024 (Bytes/KByte) = y KBytes
x KBytes / 1,024 (KBytes/MByte) = y MBytes

Now... Taking the example of kabe's speed test results, the numbers would break down as follows:

32.44 Mbit * 1,000,000 = 32,400,000 bits
32,400,000 bits / 8 = 4,055,000 Bytes
4,055,000 Bytes / 1,024 = 3,959.96 KBytes
3,959.96 KBytes / 1024 = 3.86 - 3.87 MBytes

Taking the TekSavvy numbers would make it:

28.29 Mbit * 1,000,000 = 28,290,000 bits
28,290,000 bits / 8 = 3,536,250 Bytes
3,536,250 Bytes / 1024 = 3,453.36 - 3,453.37 KBytes
3,453.36 KBytes / 1024 = 3.37 MBytes

The speed on the larger file test comes in at 3.5MB/s, which is consistent with the variation between the speeds, depending on the links between your end computer and the server that you're interfacing with. Given that the congestion through the links will be different to each server, depending on network demand, this explains the variation in the speed.

In this case actually, the speed package promises for 28Mbit, which equates to about 3.34MB/s, but in this case, the speed that is being achieved in the file download comes in at 3.5MB/s, suggesting that the line is operating above the promised speed.

What I'm at a loss to explain here is how these speed tests are suggestive of a problem if the variation in the speeds all seem to be within the range of what the connection is supposed to handle. Perhaps I missed something, I don't know, but could you please shed a little more light on this with more specific details of the issue? Perhaps a trace route to the servers in question that you are experiencing issues with may reveal more information on the subject?

I don't mean to sound like I'm discrediting your claim, because that would be counter-productive, but I can speak for any and all providers when I say it's impossible to fix something that you cannot see, or otherwise catch in a failing state. I'm trying to wrap my brain around where the actual issue is in order to help resolve it.

Also, have you changed any hardware such as your modem or router to determine if these are playing into the problem? For that matter, have you checked your modem's diagnostics page to get the readings when these issues are arising? You should be able to do this by pointing a web browser to »192.168.100.1

Lastly, are you trying this on wireless or as a hard-wired connection? It may also be helpful to have the modem and router (if applicable) information handy in order to be able to determine if perhaps there may be some sort of hardware issue playing into this. If speeds vary, pay close attention to the weather. If you find that the problem seems to be isolated to wet weather, it's likely that your cable box at the side of the house needs to be re-sealed.