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join:2012-06-11
reply to compuguybna

Re: Cancelling service because price is too high!

said by compuguybna:

Did you talk to Michael Henry?

.

No that is not the name of the CSR I spoke to.

I do know that the call came from the Spartanburg, SC offices of the company.

I don't want to reveal the name of the person I spoke to because they are only following the instructions of corporate. I can tell you that the CSR I spoke to was pleasant, and professional in their manner. Again I have the most respect for all the rank and file employees at Charter because almost all of them really do try their best to help the customer if possible.