No that is not the name of the CSR I spoke to.
I do know that the call came from the Spartanburg, SC offices of the company.
I don't want to reveal the name of the person I spoke to because they are only following the instructions of corporate. I can tell you that the CSR I spoke to was pleasant, and professional in their manner. Again I have the most respect for all the rank and file employees at Charter because almost all of them really do try their best to help the customer if possible.