 jbobReach Out and Touch SomeonePremium
join:2004-04-26
Little Rock, AR | Being charged for 2 digital adapters? Was looking at my Comcast bill. Don't really pay attention since my son usually pays it each month. I noticed I'm being charged $1.99 for each of the two digital adapters I have in my possession. I picked up those things a long time ago but never hooked them up. I've got two DVRs plus one other digital outlet.
I had always thought you got 2 digital adapters for free but anymore they would be charged. What gives?
Perhaps these 2 digital adapters are seen as addition to the other three devices I am already using! |
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| somewhere on one of your past bills was a notice about a change in the price of the DTA's. Depending on the area, the charges started showing up almost a year ago. |
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jbobReach Out and Touch SomeonePremium
join:2004-04-26
Little Rock, AR | So they started off giving two away free and then changed their minds? Yeah guess I missed that tidbit |
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| The DTA's were always entended to be a transition box for for folks during the digital migration. Comcast easily could have just forced everyone to pick up the DCT at a higher cost. Yes it definitely was not worded as such when the boxes came out. |
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 LinklistPremium
join:2002-03-03
Longport, NJ
kudos:5 | reply to jbob
If you don't use them; take them to a local office and return them; and get & keep the receipt. They should come off you bill next billing. That is what I did.
See what equip is on your bill here:
»customer.comcast.com/Secure/MyServices/
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A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury. |
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 joetaxpayerI'M Here Till Thursday
join:2001-09-07
Sudbury, MA
 ·Comcast
| said by Linklist:If you don't use them; take them to a local office and return them; and get & keep the receipt. They should come off you bill next billing. That is what I did.
See what equip is on your bill here:
»customer.comcast.com/Secure/MyServices/
There's an option to have them send you a prepaid box to ship it back UPS. It happens that my UPS store is near the grocery store, but the Comcast office is 10 miles in a direction I don't usually go.
I just spent time on a chat with the agent that suggested this, and credited my account for one month of the fees (I have 2 DTAs). It took another agent to take the order for the box, but still prefer to save the time and gas. The local office can get busy at times. And unpleasant. |
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| reply to jbob
Is Comcast charging $1.99 for the digital adapter or is it charging $1.99 for the digital outlet? I don't think it is clear from the bill.
If I return the digital adapter but still have an enabled outlet will I continue to be charged $1.99? |
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joetaxpayerI'M Here Till Thursday
join:2001-09-07
Sudbury, MA Reviews:
·Comcast
| said by gary0922:If I return the digital adapter but still have an enabled outlet will I continue to be charged $1.99?
Sorry for my ignorance. What will be plugged in to that outlet? The cable is now all digital, what will work on it? |
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| I have two of the original "free" digital adapters which connect to two enabled non-HD outlets. They function with two non HD TVs.
Several years ago, a Comcast rep had to come to the house to enable one of the above non-HD outlets. From the way the bill is worded, it looks like I may be paying for the enabled outlets and not for the digital adapters. |
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joetaxpayerI'M Here Till Thursday
join:2001-09-07
Sudbury, MA Reviews:
·Comcast
| said by gary0922:Several years ago, a Comcast rep had to come to the house to enable one of the above non-HD outlets. From the way the bill is worded, it looks like I may be paying for the enabled outlets and not for the digital adapters.
I see. I believe that the definition of outlets is those with a comcast device at the other end. i.e. my DTA that I am keeping has a fee, as does any DVR with a cable card.
Pre-DTA, you weren't charged for TVs that just used the analog signal. Now, I don't believe there's any signal left, and I have no analog TVs to check this. I have a huge splitter in the basement, an 8 way. There are rooms with live plates, but no TVs. They don't charge for those. Not that I've seen. |
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| It is phrased this way on the bill which makes me think I may be paying for the outlet and not a "rental" fee for the digital adapter.
Digital Adapter Service 01/22 - 02/21 1.99
Additional Outlet
One of my digital adapters has not been connected to anything for several years but there is still a $1.99 charge on the bill for that adapter.
I suppose I will have to return the adapter I don't use and find out if one $1.99 charge drops off. |
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LinklistPremium
join:2002-03-03
Longport, NJ
kudos:5 | said by gary0922:I suppose I will have to return the adapter I don't use and find out if one $1.99 charge drops off.
It did for me. And I also got partial credit for the time I didn't use it for the prepaid month.
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A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury. |
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jbobReach Out and Touch SomeonePremium
join:2004-04-26
Little Rock, AR | reply to gary0922
That's how mine is too. Since they were free(at the time) I just went to my local Comcast office and picked them up. I have never even hooked them up to anything.
I wonder how long I have been charged for these "FREE" devices. lol
I realize $4.00(for two) is just a drop in the bucket. My son is moving out and I need to cut back on services/costs. That what caused me to look at my bill more closely. One DVR will definitely go. I only have a digital STB in my bedroom. I may be able to get by with just a DTA there. But I also have a digital DVR recorder/VHS combo. It has a true digital tuner. |
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| In my area, the new fee started in January 2013. There was a very long list of Comcast charges included with the December 2012 bill which showed all of the new fees. The print is very tiny and you will have to use a magnifying glass to read it. |
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 telcodad
join:2011-09-16
Lincroft, NJ
kudos:2 | reply to gary0922
said by gary0922:It is phrased this way on the bill which makes me think I may be paying for the outlet and not a "rental" fee for the digital adapter.
Digital Adapter Service 01/22 - 02/21 1.99
Additional Outlet
One of my digital adapters has not been connected to anything for several years but there is still a $1.99 charge on the bill for that adapter.
I suppose I will have to return the adapter I don't use and find out if one $1.99 charge drops off.
This is how the $1.99/mo charge was broken down in a notice that I received back in my November bill:
Effective Jan 1, 2013, the monthly price for Digital Adapter Outlet service on the first 2 additional outlets for customers with a minimum video subscription of Digital Starter, will change from No Charge to $1.49 per outlet. In addition, subscribers will be charged a separate equipment charge of $.50 per month for each Digital Adapter that is utilized on these outlets. |
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joetaxpayerI'M Here Till Thursday
join:2001-09-07
Sudbury, MA Reviews:
·Comcast
| reply to gary0922
said by gary0922:The print is very tiny and you will have to use a magnifying glass to read it.
There were 4 pages of this print. The clip above is just one column, it was two wide. Wow. And, common sense would suggest that each bill have a note, in the note section "YOUR BILL WILL CHANGE NEXT MONTH: HERE'S HOW:"
And, in my case, the current/new need only discuss the DTAs. Honestly, I might not have even noticed the charge when it hit, except for the alert here. |
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| reply to telcodad
Then it looks like I would only save $.50 per month by returning one digital adapter. |
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LinklistPremium
join:2002-03-03
Longport, NJ
kudos:5 | said by gary0922:Then it looks like I would only save $.50 per month by returning one digital adapter.
It is per outlet. Did you read the REALLY FINE print.
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A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury. |
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joetaxpayerI'M Here Till Thursday
join:2001-09-07
Sudbury, MA Reviews:
·Comcast
| reply to telcodad
said by telcodad:Effective Jan 1, 2013, the monthly price for Digital Adapter Outlet service on the first 2 additional outlets for customers with a minimum video subscription of Digital Starter, will change from No Charge to $1.49 per outlet. In addition, subscribers will be charged a separate equipment charge of $.50 per month for each Digital Adapter that is utilized on these outlets. So, if you wish to use a DTA on the same TV as a STB, it's only $.50?
When I first started collecting TiVos, and tried to fight the outlet fee, they said the charge was by the equipment. A single customer in a studio apartment with one TV can pay multiple outlet fees if they have extra equipment. Until recently, I had a DTA next to my TiVo, so if 2 shows were recording, it was easy to flip to the DTA to turn on something else. |
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telcodad
join:2011-09-16
Lincroft, NJ
kudos:2 | reply to gary0922
said by gary0922:Then it looks like I would only save $.50 per month by returning one digital adapter.
No, you should save the total $1.99 price per adapter for each one that is returned. |
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