said by cb14:
These things are always very individual, that's why we need MANY reviews!
Apparently we don't need "many reviews" when the top right of this page shows: Reviews: ... (148 good) (0 bad)
Those numbers would appear to say it all!
May I strongly disagree with your assessment of CC's technical support (50% ?!?!) based on your unsupported suspicions of lesser support for lower priced (or free) accounts ... and some "minor issues"? Have you actually interacted with CC's support folks ... and, if so, were you unhappy with their responses?
As so many others have reported, the ability to enter an online Trouble Ticket with a concise description of one's problem always
gets a timely response from CC ... a response with a clearly presented solution or, at the very least, a request for additional relevant information. The absence of telephone support is a plus, in my view, because a written
ticket can be read by a Level 1 CSR and, if necessary, promptly elevated to Level 2 or Level 3 for an intelligent appraisal and appropriate response from CC.
Most people are poorly prepared to discuss their problems in a succinct, organized manner when orally communicating via telephone contacts. And Level 1 telephone
support may yield inane and irrelevant responses such as "Bypass your router by plugging your adapter directly into your toaster oven."
-- or -- "It's not our problem; your microwave is too close to your D-block."
A written request (Trouble Ticket) allows one to provide support with a clear, concise, well thought out plea for help.
said by cb14:
The call quality is generally pretty good, however I experienced some issues lately. I will monitor it and may adjust my rating downward.
So let me understand this! Call quality is "pretty good" ... and indeed you rated it at 100%. But, as I suspect, without making any changes to the setup at your end you have "experienced some issues lately." Why would you blame CC ... rather than consider the blame may lie with others, such as your connection to your ISP or line overload in your area or atmospheric conditions related to solar flares.
said by cb14:
With the hassle around the DDOS attack and Sandy and the way the company handled it, some time will have to pass before I start fully trusting Callcentric again.
... "the way the company handled it"
How does one handle a DDos attack from "foreign soil" combined with the "storm of the century" (this century and the last one) with 12 feet of water flooding sub-sub-sub-sub basements of buildings in the Wall Street area of NYC ... the same flooding that brought down just about all PSTN service from Verizon to the financial hub of the United States? How long are you going to carry a grudge against a company that has a practically unblemished record for the years before and for the period since the totally devastating and unpredictable results of a simultaneous DDoS attack and major major hurricane?
, for the possibly harsh tone of my post ... not meant to demean your right to an opinion nor as an attack on you as a person ... but rather reflecting my strong feelings for seeking fairness in reviews posted in the BBR Forums. But the 50% rating for Technical Support would likely be seen as reflecting "half-a$$ed" customer support ... with little rationale provided in your review.