said by YukonHawk:
Last week I called Comcast and pressed the button to cancel service so that I could talk to a Retention Rep. I said I didn't want to cancel but that I would like to buy a Zoom modem and stop paying the 7 bucks for renting. They said yes, BUT that I would then be charged for the Arris EMTA. So either way they got ya by the nuts!
Wait, I don't understand. You're renting the Arris eMTA now, you want to replace it with your own and return the Arris to them, right?
So what does "then be charged for the Arris EMTA" mean? Swapping your owned device in should be fine and save you the rental. Please clarify as I am in the midst of helping several people lower their costs.