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Nerve

join:2010-01-04
Raleigh, NC
Reviews:
·Time Warner Cable

U-Verse 2SD/2HD Stream??

I just had my U-Verse install for TV yesterday (kept my TWC internet). The installer left without telling me that only 2 of the 4 TV's can watch HD at a time. Is that normal? It's not really cool that he didn't bother to tell me before leaving and I am not totally thrilled with it. Is there anything that I can do about it? I am not sure that I will keep it if I can't. Thanks in advance for the answers.


mr5e

join:2003-03-04
Griffith, IN

Yes, initially you will only be allowed 2SD and 2HD streams. The tech should have told you this. Also during the installation the tech ran a signal quality test which reported the distance from the node. Depending on how far you are away from the node will determine the number of streams. If you are under 2400 feet you may be automatically upgraded to 2SD/3HD after about two weeks. The system will monitor the line and if the number of line errors is within parameters it will up your number of HD streams. The converse is also true, if there are to many line errors is may drop the number of HD streams. When the tech came out to install my Uverse and he ran the line quality test, it reported that I was less then a 1000 feet from the node. I have had Uverse now for over 6 years. I did falter and went back to Comcrap thinking that they may have improved, No such luck, after two weeks I ripped out the Comcast equipment and went back to Uverse.


Paralel

join:2011-03-24
Michigan, US
kudos:4
reply to Nerve

2SD/3HD? I though there was an aggregate 4 live TV stream limit, no exceptions, based on software limitations?



Guest

@sbcglobal.net

This is interesting. When I signed up I was told about the 2SD/2HD limit, but in recent practice using the web access programming noticed that I get more HD streams.

I just tested it using the web access. It appears to be somewhere in between. The max streams is 4 even if they are all SD. The max HD is three plus one SD.



Tech007
Premium
join:2013-01-25
Belleville, IL
Reviews:
·AT&T DSL Service
reply to Nerve

said by Nerve:

The installer left without telling me that only 2 of the 4 TV's can watch HD at a time. Is that normal?

Need more information, do you know how to go into the modem and look up the configuration stats? It sounds like you are pretty far from the vrad and are prob on a 19m profile, hence the 2sd/2hd 25m profile is 1sd/3hd and 32mb profile is 4hd so it really depends


Canezoid
End of line

join:2001-02-16
Powder Springs, GA
Reviews:
·Comcast
reply to mr5e

said by mr5e:

Yes, initially you will only be allowed 2SD and 2HD streams. The tech should have told you this. Also during the installation the tech ran a signal quality test which reported the distance from the node. Depending on how far you are away from the node will determine the number of streams.

# of streams is based on the bit rate of the customers tier, not the distance to the VRAD.


Canezoid
End of line

join:2001-02-16
Powder Springs, GA
Reviews:
·Comcast
reply to Tech007

said by Tech007:

said by Nerve:

The installer left without telling me that only 2 of the 4 TV's can watch HD at a time. Is that normal?

Need more information, do you know how to go into the modem and look up the configuration stats? It sounds like you are pretty far from the vrad and are prob on a 19m profile, hence the 2sd/2hd 25m profile is 1sd/3hd and 32mb profile is 4hd so it really depends

Unsure of the particular exchange, but unless the plant engineer specifies 19M for a certain "green" area for what ever reason, profiles are not provised for that tier on installs any longer, they would be provisioned for INID.

I haven't seen a 19M profile in well over a year in my area.


Tech007
Premium
join:2013-01-25
Belleville, IL

amazingly i've still done several 19m profiles in the last month or 2



Canezoid
End of line

join:2001-02-16
Powder Springs, GA
Reviews:
·Comcast

said by Tech007:

amazingly i've still done several 19m profiles in the last month or 2

Wow, that's really strange. Why not just provision for INID ? T2 can advise right off the bat if address shows green or red for INID availability.

Amazingly enough I just had a BP to SP conversion on a loop mis-assigned. Sub ended up w/ a 32M single pair connection, worked out better for the PT and for me.

19M tier is dead last case scenario and as I said, haven't had any of those in quite sometime. You must have some weird engineering issue out of that area.

Nerve

join:2010-01-04
Raleigh, NC
reply to Tech007

I don't know how to get into the modem details. I have internet with TWC... I don't know if that matters.


cissjbk

join:2010-11-17
Irmo, SC

Easiest way to get Line Stats for the end user is to download and use UV Realtime ... you can get it here: »www.uvrealtime.com



Tech007
Premium
join:2013-01-25
Belleville, IL
reply to Nerve

download the uvrealtime.com like Cissjbk said but since your internet is twc, you will have to connect to the router using the wifi that should be on the side of the modem


Nerve

join:2010-01-04
Raleigh, NC
reply to Tech007

I finally got in and it says that I am 2400 ft from the VRAD with a recommended profile of 19,192 downstream and 2,040 upstream.



Tech007
Premium
join:2013-01-25
Belleville, IL
Reviews:
·AT&T DSL Service

2400' is not horrible distance, its possible that you could get 25m profile and be able to get 3hd/1sd but it would depend uvrealtime is only a tool to get an idea..I would have to look more in depth.. or you could post on the direct forum where it is secure with your ban/account number so they could look into it for you to see if your line could support the higher bandwidth