IowaCowboyWant to go back to IowaPremiumReviews:
What the article fails to mention is that many people don't read the entire contract before signing it. AT&T is a multi-billion dollar company with some of the best attorneys on retainer. If you read the contract word by word, there is all kinds of terms and conditions that you don't realize you are signing. That is why they have a buyers remorse policy but they can charge a $35 restocking fee. There is all kinds of language such as giving up the rights to participate in class action suits (arbitration agreement), that you agree to pay debt collectors that they may assign/sell a delinquent account to, that you have to pay attorneys fees and collection costs, that they are not responsible for failed 911 calls (even if they are grossly negligent), etc.
If I were your law professor, your homework assignment is to read your cell phone contract word by word. It's basically a closed end contract which means take it or leave it. In other words, if you don't like it, don't do business with AT&T.
And one last word, that contract has terms that if you violate the contract, AT&T at its discretion may terminate your service and bill you the appropriate ETF. So if you use a smartphone without a data plan, that is a violation of the terms of service and AT&T at its discretion may consider that a breach of contract and suspend and or cancel service and bill you the ETF.
I've experienced ImOn (when they were McLeod USA), Mediacom, Comcast, and Time Warner. They are much better than broadcast TV.
I have not and will not cut the cord.