reply to horseathalt7
Re: Are these innocent "mistakes" or something else. I really don't know. I won't make any assumptions either. I think their sales department have grown more pushy and annoying and their CSR more inept over the years. I've been an AT&T customer off and on during the last 9 years or so for internet service alone (not TV) and aside for a few quibbles regarding installation I never had any other issues. Not this bad anyhow.
I completely lost my marbles when I found out I was upgraded to 18mbps. this after I explicitly told the rep that after all the negative experiences I had regarding their "promotions" I was very adamant about accepting the 18mpbs promotional upgrade, or any other promotion of any kind, I flat out declined her offer yet they upgraded me anyhow.